Service Desk Engineer_1+ Years_Coimbatore_Immediate

4 days ago


Coimbatore, Tamil Nadu, India CIEL HR Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role: Service Desk Engineer

Location: Coimbatore

Shift- US Shift Timings

Mode- Work from office.

Communication should be good.

Roles and Responsibilities:

  • Respond to inbound calls and log incidents and requests for users.
  • Triage emails & self-service incidents and requests at inception, capture all relevant information to arrive at an initial diagnosis
  • Prioritize incidents and requests as per the agreed service level agreements
  • Call end-users as necessary
  • Execute resolutions and fulfilment activities as part of FCR that are part of Service Desk responsibilities.
  • Functionally escalate incidents and requests, to respective resolver teams
  • Proactively request updates for incidents and requests which are assigned to resolver teams
  • Seek end user acceptance of incident resolution and request fulfilment activities
  • Document details and steps taken to resolve an incident or request
  • Proactively suggest knowledgebase articles for consideration of publication
  • Remotely connect to devices and systems to provide first line support (which include but are not limited to password resets, account and software administration)

Requirements:

  • International inbound call handling experience (preferably UK/US)
  • Good written & spoken English
  • ITIL basics
  • Basic technical troubleshooting skills (Hardware & Software)
  • Experience in using ticketing tool.
  • Experience working with onshore teams and clients
  • Technical expertise and experience working for a managed service provider
  • Ability to work individually and take initiative to handle difficult situations


  • Coimbatore, Tamil Nadu, India 66degrees Full time

    Overview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...


  • Coimbatore, Tamil Nadu, India beBeeHospitality Full time ₹ 20,00,000 - ₹ 25,00,000

    Customer Service RepresentativeThis role is ideal for an experienced candidate who has worked as front desk executive or similar position in 4/5 star hotels.The successful applicant will be responsible for providing exceptional customer support and administrative assistance at the reception area.About the JobThe ideal candidate will be responsible for...


  • Coimbatore, Tamil Nadu, India beBeeLeader Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job OverviewWe are seeking a seasoned IT leader to spearhead our technical support team.Develop and execute strategies to enhance service delivery, ensure seamless escalation processes, and foster a culture of excellence within the team.Cultivate strong relationships with cross-functional stakeholders to drive customer satisfaction and align with...


  • Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Stunning Career Opportunity:">We are seeking a highly skilled and organized Front Desk Professional to join our team. As a Front Desk Professional, you will be the first point of contact for patients and will be responsible for providing excellent customer service, handling receptionist duties, and managing patient flow.">


  • Coimbatore, Tamil Nadu, India Marriott Full time

    Job Number 24182605 Job Category Rooms Guest Services Operations Location Fairfield by Marriott Coimbatore 469 2B Airport Road Coimbatore Tamil Nadu India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of...


  • Coimbatore, Tamil Nadu, India beBeeHelpDesk Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Help Desk SpecialistAbout the Role:We are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a key member of our IT support staff, you will be responsible for providing technical assistance and troubleshooting services to our employees.Key Responsibilities:- Respond to incoming calls, emails, and chats from...


  • Coimbatore, Tamil Nadu, India beBeeSupervisor Full time ₹ 18,00,000 - ₹ 25,00,000

    Leadership Role for IT Service Desk SupervisorThis is a critical leadership position responsible for the daily operations of our global Service Desk. The successful candidate will oversee a team of support staff delivering services to users across the organization.The role requires guiding team performance, supporting escalation management, and upholding...


  • Coimbatore, Tamil Nadu, India beBeeHospitality Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Hospitality Service CoordinatorJob Summary:Orbit Serviced Apartments is seeking a skilled and experienced Front Desk Associate to provide exceptional guest service in a fast-paced boutique hotel environment.Key Responsibilities:Manage guest check-in/check-out processes efficientlyCoordinate with housekeeping and operations teams to ensure seamless...


  • Coimbatore, Tamil Nadu, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 10,00,000

    Front Desk Representative Job DescriptionThis role serves as the initial point of contact for various stakeholders including visitors, clients, and vendors.


  • Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    ">Job OverviewWe are seeking a skilled Service Desk Analyst to provide exceptional customer support and maintain high efficiency in handling escalated calls.">Key Responsibilities:Maintain high efficiency in handling escalated calls from the L1 team by adhering to quality standards, regulatory requirements, and company policies.Resolve tickets within agreed...