Team Leader

2 days ago


Coimbatore, Tamil Nadu, India Kadri Wovens a division of KG worldwide Full time ₹ 3,36,000 - ₹ 4,20,000 per year

Job Title: Team Leader - Service Operations

Department: Field & Center Operations

Location: Onsite + Field

Reporting to: Area/Regional Manager

Key Responsibilities:

  • Center Management
  • Oversee daily functioning of the service center.
  • Ensure service readiness, cleanliness, and inventory availability.
  • Supervise front desk, technicians, and support staff.
  • Team Leadership
  • Train and guide front desk and field service personnel.
  • Assign roles, manage schedules, and ensure adherence to SOPs.
  • Conduct performance reviews and team briefings.
  • Field Operations Oversight
  • Coordinate daily tasks for field technicians.
  • Ensure timely completion of jobs and adherence to SLAs.
  • Customer Experience & Escalation Handling
  • Monitor service quality, turnaround time, and customer satisfaction.
  • Intervene in complex or escalated customer complaints.
  • Procurement & Parts Management
  • Track spare part requirements and coordinate with procurement team.
  • Maintain inventory levels to ensure zero delays in service.
  • Compliance & Reporting
  • Ensure compliance with hygiene, safety, and company SOPs.
  • Submit daily/weekly reports on system inward, TAT, field activity, and team performance.

Requirements:

  • Graduate/Diploma in Computer Hardware or Electronics.
  • 3–6 years experience in service operations, with team handling.
  • Strong leadership and problem-solving skills.
  • Proficient in CRM tools, MS Excel, and service reporting.

Job Type: Full-time

Pay: ₹28, ₹35,000.00 per month

Work Location: In person


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