Front Desk
6 days ago
Front Desk & Customer Experience Executive (For Computer Hardware company)
Job Title: Front Desk & Customer Experience Executive
Department: Service Center Operations
Location: Onsite (Service Center)
Reporting to: Service Operations Team Leader
Key Responsibilities:
- Customer Interaction & Service Coordination
- Welcome and assist walk-in customers.
- Handle phone/email/chat inquiries regarding services.
- Create job cards, log system inwards, and update CRM.
- Sales & Lead Conversion
- Promote accessories, services, and extended warranties to walk-in customers.
- Track inquiries and update CRM records for follow-ups.
- Reception Area Management
- Keep the front desk and waiting area clean, organized, and customer-friendly.
- Display branding materials, service brochures, and policies properly.
- Customer Issue Resolution
- Address minor complaints or delays with empathy.
- Escalate complex issues to the Service Operations Team Leader.
- Reporting & Support
- Maintain daily logs of job cards, customer interactions, and feedback.
- Assist in compiling reports for service volume, lead conversion, and customer satisfaction.
Requirements:
- Graduate with 1–3 years of experience in front desk or customer support roles.
- Strong communication skills and customer empathy.
- Basic understanding of CRM or ticketing systems preferred.
Job Type: Full-time
Pay: ₹20, ₹22,000.00 per month
Work Location: In person
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