Front Desk

7 days ago

Coimbatore, Tamil Nadu, India Kadri Wovens a division of KG worldwide Full time ₹ 2,64,000 per year

Front Desk & Customer Experience Executive (For Computer Hardware company)

Job Title: Front Desk & Customer Experience Executive

Department: Service Center Operations

Location: Onsite (Service Center)

Reporting to: Service Operations Team Leader

Key Responsibilities:

  • Customer Interaction & Service Coordination
  • Welcome and assist walk-in customers.
  • Handle phone/email/chat inquiries regarding services.
  • Create job cards, log system inwards, and update CRM.
  • Sales & Lead Conversion
  • Promote accessories, services, and extended warranties to walk-in customers.
  • Track inquiries and update CRM records for follow-ups.
  • Reception Area Management
  • Keep the front desk and waiting area clean, organized, and customer-friendly.
  • Display branding materials, service brochures, and policies properly.
  • Customer Issue Resolution
  • Address minor complaints or delays with empathy.
  • Escalate complex issues to the Service Operations Team Leader.
  • Reporting & Support
  • Maintain daily logs of job cards, customer interactions, and feedback.
  • Assist in compiling reports for service volume, lead conversion, and customer satisfaction.

Requirements:

  • Graduate with 1–3 years of experience in front desk or customer support roles.
  • Strong communication skills and customer empathy.
  • Basic understanding of CRM or ticketing systems preferred.

Job Type: Full-time

Pay: ₹20, ₹22,000.00 per month

Work Location: In person

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