Sr. Customer Success Executive

3 weeks ago


tamil nadu, India Bands and Cups Limited LP Full time
Customer Success Associate - Position Overview
Company Overview
Bands & Cups is India’s first and only size-inclusive lingerie start-up promoting breast health and body positivity. Simply put, we help everybody figure out their correct bra size irrespective of their body shape and size, through our 1-on-1 consultations and personalized solutions. We are incubated at NSRCEL, IIM-B and are among Top 40 start-ups of Women Start-up Program 3.0. We also featured on the first season of Shark Tank India. ( ).
Job Overview
As a part of the customer success team, you’ll be interacting largely with clients. You‘ll be the first and the last point of contact from when a customer interacts with our business. You will be responsible for ensuring a smooth and delightful customer experience from addressing their queries, scheduling their appointment to receiving their feedback. You will also be designing communication and workshops to nurture leads to help them understand our offering. If you are a people’s person and great at communication, this role is for you
Key Responsibilities
Make outgoing calls to leads to explain who we are and what we do
Provide exceptional customer support (by phone, email and WhatsApp API) by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a professional and timely manner.
Book consultation appointments
Gather customer feedback, preferences, and insights to provide valuable input for improving product offerings, customer experience, and marketing strategies.
Update CRM software regarding customer interactions on orders & enquiry
Host community events
Collaborate with store colleagues and managers, sharing knowledge, supporting team goals, and maintaining a positive work environment.
Qualifications
Minimum 2 years experience in customer support & client servicing. US voice process or experience in WhatsApp API is an added advantage.
Any undergraduate/postgraduate degree holder
Must be eager to learn and self-motivated
Must have excellent interpersonal skills
Active listener
Must be eager to learn and self-motivated
Tech savviness and social media skills are a plus.
Join Us to create a real impact in empowering women& body positivity.
Get access to wide-networking opportunities in Bangalore & Chennai start-up ecosystem.
Enjoy employee discounts on purchases

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