
Customer Marketing Executive
4 weeks ago
We are hiring for Customer Marketing Executive
**Experience**: 2+Years
**Salary**: 15K to 25K +Petrol Allowance + Incentives
**Location**: Chennai
**Shift Timing **:Day shift (Sunday off)
Two Wheeler is mandatory
**Personal qualities**:
*Strong passion for serving and understanding customers.
*Interpersonal skills to help them nurture customer relationships and work with cross-functional teams.
*Incredibly creative marketing and communication skills.
*Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts
*Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience
**Knowledge & previous experience**:
*Any Bachelor’s degree
*Previous Customer Service, Customer Success, or Account Management experience.
*Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
*Familiarity with B2B marketing, lead generation, and sales processes.
**Strategic responsibilities**:
*Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities
*Lead and manage customer engagement and communication programs, such as in-person / virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns
*Connecting with customers to ensure continued education and success throughout the relationship lifecycle
*Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.
*Help marketing and sales meet business objectives through customer advocacy initiatives.
**Tactical responsibilities**:
*Manage and maintain engagement and advocacy programs; continually recruit new customer advocates.
*Manage a library of up-to-date customer success stories.
*Manage annual/ biannual/ quarterly customer satisfaction surveys to drive change throughout the organization.
*Develop a customer lifecycle campaign program and work with marketing operations to implement.
*Create special marketing content for account management/ customer success to help at-risk customers with training.
*Target happy customers for upsell, cross-sell, and advocacy opportunities.
*Provide product feedback given by advocates to the Product Management team.
Contact : 7358756477
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- Lead generation: 1 year (required)
- total work: 2 years (required)
- Marketing: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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