Digital Customer Support Executive

6 months ago

Chennai Tamil Nadu, India Sulekha.com New Media Pvt Ltd Full time

**About Pro-Manage**:
Pro-Manage is a pioneering tech
- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: DHL, Apollo Pharmacy, Naturals, Caratlane, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, CADD Center. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs. Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

**Job Description & Expectations**:
We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.

**Responsibilities**:

- Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.
- Onboarding clients by confirming documents and claiming google listings and maintaining client database.
- Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings
- Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value.

**Key Skills**:
**Effective Task Execution**:

- Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion.
- Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality.

**Data Management Proficiency**:

- Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets. o Ensure data accuracy, consistency, and integrity through meticulous record-keeping and regular verification processes.

**Communication and Collaboration**:

- Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members.
- Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates.

**Time Management and Task Completion**:

- Exhibit the capability to complete tasks within specified timelines (Turnaround Time - TAT), showing a strong sense of accountability and commitment to meeting deadlines.
- Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments

**Education, Professional and Personal Attributes**
- Any graduation is preferred.
- Good knowledge of English, Hindi and 1 regional language is a MUST - to help with category expertise
- Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.
- A resource who can be trained in Digital marketing or with a basic digital marketing skills
- Should possess an innate love of data and ability to see new patterns that impact business
- Positive, initiative driven and passionate about digital marketingResult oriented, entrepreneurial and self-motivated
- Ambitious and flexible

**Other aspects**
- Reporting to Manager/Sr Manager
- Must be based out of Chennai with no travel involved

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- Chennai, Tamil Nadu (preferred)

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