Digital Customer Support Executive

4 months ago


Chennai, India Sulekha Full time

Pro-Manage: Digital Customer Support Executive


Job Location: Chennai


About Pro-Manage


Pro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google, Microsoft Bing, Meta WhatsApp, Instagram, Knowlarity and others. It has attracted highly regarded brands as its clients: Shriram Finance, Mahindra Finance, DHL, Eurokids, Ujjivan Small Finance, India One, Apollo Pharmacy, Sterling Resorts and more.


Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.


Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.


Pro-Manage and Sulekha have three of the most well-regarded firms as their investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).


Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. Pro-Manage Boost operations

a. Work on base profile content of existing customers of Sulekha who want to enhance their presence in Google, Bing and others as we add on.

b. Deliver on KYC and 8 vectors of digital presence that include post, directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product for FREE.

c. Work closely with social management teams to deliver customer value – besides working closely with customer

d. Email, Phone call and WhatsApp engagement with existing customers to obtain content and optimize the Google listings & on other platforms. a. Closely work with other teams including central design team, central keyword research team and marketing teams to deliver value. Education, Professional and Personal Attributes

  • B.Tech/BE/B.Sc. graduation is preferred.
  • Good knowledge of English, Hindi and 1 regional language is a MUST – to help with category expertise
  • Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred
  • A resource who can be trained in Digital marketing or with a basic digital marketing skills
  • Training on Sulekha Pro Manage will be given extensively.
  • Should possess an innate love of data and ability to see new patterns that impact business
  • Positive, initiative driven and passionate about digital marketing
  • Result oriented, entrepreneurial and self-motivated
  • Ambitious and flexible.
  • Excellent communication and presentation skills – particularly in English and spoken Hindi


  • Chennai, India Sulekha Full time

    Pro-Manage: Digital Customer Support ExecutiveJob Location:ChennaiAbout Pro-ManagePro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology...


  • Chennai, India Sulekha Full time

    Pro-Manage: Digital Customer Support ExecutiveJob Location: ChennaiAbout Pro-ManagePro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology...


  • Chennai, India Industrial Support Services Full time

    Company OverviewIndustrial Support Services is an emerging firm established in 2015 with a focus on enhancing corporate performance through employee development, process improvement, and system optimization. We have a highly professional and trustworthy team committed to delivering the best services to our clients. With headquarters in Chennai and a team of...


  • Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...


  • Chennai, India Sulekha.com New Media Pvt Ltd Full time

    **About Pro-Manage**: Pro-Manage is a pioneering tech - and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat,...


  • Perungudi, Chennai, Tamil Nadu, India Sulekha.com Full time

    Digital Customer Support Executive About Pro-Manage: Pro-Manage is a pioneering tech **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Digital marketing: 1 year (required) - Backend...


  • chennai, India Sulekha Full time

    Pro-Manage: Digital Customer Support ExecutiveJob Location: ChennaiAbout Pro-ManagePro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology...


  • chennai, India Sulekha Full time

    Pro-Manage: Digital Customer Support Executive Job Location: Chennai About Pro-Manage Pro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and...


  • Chennai, Tamil Nadu, India Sulekha.com New Media Pvt Ltd Full time

    **About Pro-Manage**: Pro-Manage is a pioneering tech - and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat,...


  • Chennai, Tamil Nadu, India Mastech Digital Full time

    About the Opportunity">Join Mastech Digital as a Customer Support Director for Cloud Services, overseeing both Level 1 (L1) and Level 2 (L2) support teams. With a strong technical background, exceptional leadership skills, and dedication to deliver superior customer service, you will ensure smooth operation of support services.">Responsibilities:">">Provide...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    About Industrial Support ServicesWe are a dynamic organization seeking an ambitious Digital Marketing Strategist to spearhead our digital marketing efforts.Salary and BenefitsOur competitive salary for this role is approximately $60,000 per annum.Job DescriptionKey Responsibilities:Develop and execute comprehensive digital marketing strategies to drive brand...


  • Chennai, Tamil Nadu, India Fusion Innovative Full time

    **Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: UK Shift timings** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...


  • Chennai, Tamil Nadu, India Digital Orbis Creators LLP Full time

    Hiring Customer Support Executive Shift timing : Night Shift Experience : 2+ yrs in International Calling(US/UK/Canada) Shift Timing: Night shift Pick up and Drop would be available Job Role: Basic we are US based healthcare company US Insurance Claim verification is the process. Round Interview: 2 Round of F2F interview Work Location: The Forum...


  • Chennai, Tamil Nadu, India Digital Mantraaz Full time

    If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Specialist to develop, implement, track, and optimize our digital marketing campaigns across all digital channels. **Responsibilities**: - Plan and execute all digital marketing, including SEO/SEM, marketing database, - Design, build and maintain our...


  • Chennai, India Mastech Digital Full time

    Position:Support Engineer(GCP)- Associate, Senior and LeadLocation:Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be providedDuration:Full TimeService based Company:Mastech InfoTrellis and Mastech Digital to discussCompany Name: Mastech Digital and Mastech InfoTrellis Link- shift5 am - 2 pm IST9 am - 6 pm IST2 pm - 11 pm ISTJob Description...


  • Chennai, Tamil Nadu, India Calibehr Business Support Services Private Limited Full time

    Company Overview: Calibehr Business Support Services Private Limited is a leading business support services company, and we are currently seeking an experienced professional to fill the role of National Digital Adoption Strategist.">Job Summary:- The successful candidate will be responsible for overseeing the implementation and management of digital adoption...


  • Chennai, India INIYAS Services Pvt Ltd Full time

    INIYAS Ltd is looking for a Customer Support Executive to assist our customers with technical problems when using our products and services. Key Responsibilities: Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Communicating with customers through various channels. Responding promptly...


  • Chennai, Tamil Nadu, India CapTalent HR Full time

    Job Title: Customer Support ExecutiveJob Description:We are seeking a highly skilled and fluent Kannada speaking candidate to fill the role of Customer Support Executive. The ideal candidate will possess excellent organizational and leadership skills, outstanding communication and interpersonal abilities, and a high sense of accountability and proactive work...

  • Digital Marketer

    1 month ago


    Chennai, India Industrial Support Services Full time

    Job OverviewWe are seeking a highly motivated and creative Digital Marketer to join our team. As a Digital Marketer, you will be responsible for developing, implementing, and managing our digital marketing campaigns and strategies. The ideal candidate should have a solid understanding of digital marketing tactics and a passion for driving brand awareness and...


  • chennai, India Mastech Digital Full time

    Position: Support Engineer(GCP)- Associate, Senior and Lead Location: Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be provided Duration: Full Time Service based Company: Mastech InfoTrellis and Mastech Digital Salary: Open to discuss Company Name: Mastech Digital and Mastech InfoTrellis Company Link- Rotational shift 5 am - 2...