National Digital Adoption Strategist

1 week ago

Chennai, Tamil Nadu, India Calibehr Business Support Services Private Limited Full time

Company Overview: Calibehr Business Support Services Private Limited is a leading business support services company, and we are currently seeking an experienced professional to fill the role of National Digital Adoption Strategist.

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Job Summary:

- The successful candidate will be responsible for overseeing the implementation and management of digital adoption initiatives across all serviceable areas for Indian Bank. This role entails strategizing, planning, and executing programs to onboard customers onto the bank's digital products, increase digital adoption rates, and expand the digital business of the bank.

- The position requires strong leadership skills, extensive knowledge of digital banking, and the ability to manage a nationwide team of Digital Banking Champions and other relevant personnel.

Key Responsibilities:

  • Strategic Leadership: Develop and implement national strategies to drive digital adoption across all regions. Set performance goals and ensure alignment with the bank's digital business targets.
  • Program Management: Oversee the planning and execution of digital adoption initiatives and campaigns. Ensure effective deployment of resources to maximize customer onboarding and digital product usage. Monitor and evaluate program effectiveness, making adjustments as necessary.
  • Team Management: Manage a nationwide team, including Digital Banking Champions, Team Leaders, and Area Managers.
  • Foster a collaborative and high-performance culture within the team. Provide training, support, and development opportunities to enhance team capabilities.
  • Stakeholder Engagement: Collaborate with internal and external stakeholders to ensure seamless implementation of digital adoption strategies. Maintain strong relationships with bank branches, regional offices, and corporate headquarters.
  • Performance Monitoring: Track and report to Management on key performance indicators (KPIs) related to digital adoption. Ensure compliance with regulatory requirements and internal policies.
  • Customer Focus: Champion a customer-centric approach in all digital adoption activities. Develop process & strategy to address customer feedback and issues promptly to improve service quality.
  • Innovation and Continuous Improvement: Identify and implement new technologies and processes to enhance digital adoption. Stay abreast of industry trends and best practices to ensure IGSSL & Indian Bank remains competitive.
  • Risk Management: Identify potential risks related to digital adoption and develop mitigation strategies.

Requirements and Qualifications:

We are looking for a highly skilled and experienced professional who has the following qualifications:

* Proven success in strategy, planning, and execution of business plans

* Excellent leadership and communication skills

* Strong analytical and problem-solving skills

* Ability to work under pressure and meet deadlines

* Experience handling vendor & aggregator services would be an added skill for the role

Benefits: As a valued member of our team, you will enjoy a range of benefits, including:

* Competitive salary - ₹ 2,500,000 per annum, based on experience

* Comprehensive health insurance

* Retirement savings plan

* Opportunities for career growth and professional development

Others: This is a fantastic opportunity to join a dynamic organization and contribute your expertise to shaping the future of digital banking in India. If you are passionate about innovation, customer satisfaction, and teamwork, we encourage you to apply for this exciting role

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