Customer Service Manager
1 week ago
Key Responsibilities:
1. Account Management:
- Build and maintain strong relationships with Tier 1 clients.
- Understand client needs, objectives, and challenges to provide tailored solutions.
- Act as the main point of contact for client inquiries and concerns.
2. Cross-Selling:
- Identify opportunities to cross-sell additional products or services.
- Collaborate with the sales team to present compelling cross-sell proposals.
- Ensure clients are aware of the full suite of products and services available to them.
3. Customer Assistance:
- Provide excellent customer support, addressing client queries and issues promptly.
- Conduct regular check-ins to ensure clients are maximizing the value of our offerings.
- Assist clients in optimizing their use of our products for maximum impact.
4. Targets Achievement:
- Work towards achieving renewal targets by proactively engaging with clients.
- Drive revenue growth through upselling, cross-selling, and identifying new opportunities.
- Collaborate with the sales team to meet overall business goals.
5. Client Retention:
- Develop strategies to enhance client loyalty and reduce churn.
- Monitor customer satisfaction and take proactive steps to address concerns.
- Implement retention initiatives to ensure long-term client partnerships.
Key Competencies:
- Relationship Building
- Sales and Cross-Selling
- Customer Service
- Target-Driven
- Problem Solving
This role offers an exciting opportunity to be a key player in the growth and success of our Tier 1 accounts. If you are a dynamic individual with a passion for client success and achieving targets, we would love to hear from you.Role Summary:
As a Tier 1 Client Services Specialist your primary responsibility is to nurture and grow our portfolio of key accounts. This involves building strong relationships with clients, understanding their needs, and strategically cross-selling relevant products and services. You'll play a crucial role in ensuring customer satisfaction, driving renewals, and achieving revenue growth targets.
Requirements
- Bachelor's degree in Business, Operations, or a related field.
- Proven 3-5 years of experience in account management, preferably in a B2B context.
- Strong understanding of recruitment products and services offered.
- Excellent communication and interpersonal skills.
- Results-oriented with a focus on achieving targets.
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