Customer Service Manager

1 week ago


bangalore, India Apna Full time

Key Responsibilities:

1. Account Management:

   - Build and maintain strong relationships with Tier 1 clients.

   - Understand client needs, objectives, and challenges to provide tailored solutions.

   - Act as the main point of contact for client inquiries and concerns.

2. Cross-Selling:

   - Identify opportunities to cross-sell additional products or services.

   - Collaborate with the sales team to present compelling cross-sell proposals.

   - Ensure clients are aware of the full suite of products and services available to them.

3. Customer Assistance:

   - Provide excellent customer support, addressing client queries and issues promptly.

   - Conduct regular check-ins to ensure clients are maximizing the value of our offerings.

   - Assist clients in optimizing their use of our products for maximum impact.

4. Targets Achievement:

   - Work towards achieving renewal targets by proactively engaging with clients.

   - Drive revenue growth through upselling, cross-selling, and identifying new opportunities.

   - Collaborate with the sales team to meet overall business goals.

5. Client Retention:

   - Develop strategies to enhance client loyalty and reduce churn.

   - Monitor customer satisfaction and take proactive steps to address concerns.

   - Implement retention initiatives to ensure long-term client partnerships.

Key Competencies:

- Relationship Building

- Sales and Cross-Selling

- Customer Service

- Target-Driven

- Problem Solving

This role offers an exciting opportunity to be a key player in the growth and success of our Tier 1 accounts. If you are a dynamic individual with a passion for client success and achieving targets, we would love to hear from you.Role Summary:

As a Tier 1 Client Services Specialist  your primary responsibility is to nurture and grow our portfolio of key accounts. This involves building strong relationships with clients, understanding their needs, and strategically cross-selling relevant products and services. You'll play a crucial role in ensuring customer satisfaction, driving renewals, and achieving revenue growth targets.

Requirements

- Bachelor's degree in Business, Operations, or a related field.

- Proven 3-5 years of experience in account management, preferably in a B2B context.

- Strong understanding of recruitment products and services offered.

- Excellent communication and interpersonal skills.

- Results-oriented with a focus on achieving targets.



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