Specialist-Order Management&Customer Service.

3 weeks ago


bangalore, India MANN+HUMMEL Full time

Job Description

Your Challenge

Receives and processes complex customer orders, inquiries and/or complaints

covering items or products ordered. Maintains an ongoing relationship with customers and sales staff.

Uses knowledge of products, product availability, sales

territories, and individual customers to provide a key communications link to the customer.

 Exercises judgment and discretion, and functions independently within authorized limits.

Typically requires analysis, judgment, and sensitivity to customer needs

Manage customer portals

 Create delivery note

 Validation price agreement

Monitoring EDI Orders

 Confirmation order details

 Manual order entry

Manage order exceptions

Send order confirmation

Manage return

Customer order delivery tracking

Customer Care

• Answer customer questions regarding technical issues

• Forward customer request to product management

• Forward complex topics, dispute cases, technical support to respective responsible function

• Analyze internal request

• Issue credit note

• Price dispute management

Your Profile

Education/university degree in business administration, sales, commerce or any other relevant field.  0 to 4 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain.  SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)  Overall overview or working experience in controlling, reporting or data analysis will be an added advantage  Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)  Flexibility with shift timining for self and experience in 24x5 shift model Service oriented mindset - Proven ability to develop new ideas and creative solutions

Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.


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