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Customer Service Specialist
5 days ago
Job Description
Role Summary
Order management and customer support specialist
Main Tasks
Main Accountabilities
Operational Duties:• Receives and processes complex customer orders, inquiries and/or complaints
• covering items or products ordered. Maintains an ongoing relationship with customers and sales
• staff.
• Uses knowledge of products, product availability, sales
• territories, and individual customers to provide a key communications link to the customer.
• Exercises judgment and discretion, and functions independently within authorized limits.
• Typically requires analysis, judgment, and sensitivity to customer needs.
Main Accountabilities of Order Management
• Manage customer portals
• Create delivery note
• Validation price agreement
• Monitoring EDI Orders
• Confirmation order details
• Manual order entry
• Manage order exceptions
• Send order confirmation
• Manage return
• Customer order delivery tracking
• Issue credit note
• Price dispute management Customer Care
• Answer customer questions regarding technical issues
• Forward customer request to product management
• Forward complex topics, dispute cases, technical support to respective responsible function
• Analyze internal request
Your Profile
▪ Education/university degree in business administration, sales, commerce or any other relevant field.
▪ 0 to 4 years of experience in Order to Cash/Account Receivables/ Credits and Collections/Order management / Customer service domain
▪ SAP Financials (FICO- Mandatory and SD- added advantage) and MS Office (excel, Powerpoint, word, visio..)
▪ Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
▪ Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
▪ Flexibility with shift timining for self and experience in 24x5 shift model.
▪ Service oriented mindset - Proven ability to develop new ideas and creative solutions
We offer
1 to 3 Years
Up to two years related experience
Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.
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