Service Process Specialist
3 weeks ago
Service Process Specialist will respond to contractual incidents, s, and complaints by identifying, monitoring and recording information. Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident / Change / Problem / Knowledge Management procedures Takes ownership for documenting, and monitoring adherence to all account related processes. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA Monitors performance through statistical reporting and analysis. Analyses and identifies areas of improvement to the service to ensure customer satisfaction Prevents negative trends by properly raising and reacting to performance and progress gaps. Owns and accepts personal responsibility for customer problems and champions customer issues to resolution. Builds and enhances strong customer relationships and acts as an escalation point for the customer. Takes responsibility for learning about all current customer needs Skills : ITSM
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Process Excellence Specialist
1 month ago
bangalore, India FRI FIL India Business and Research Services Private Limited Full timeDescription Title PEX Specialist Department Process Simplification and Optimisation Location UK / Ireland / India / China / Germany/ Others Reports To Process Excellence Sr. Specialist (PEX Sr. Specialist) Level Grade 3 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved...
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Process Specialist
4 days ago
bangalore, India Bosch Full timeJob Description Process Specialist-Design approval, Line build co-ordination, per-acceptance, Installation & line release.-2nd level Machine down time solving & guiding.-Internal & Customer defects problem solving by using 7QC tools PDCA approach.-Process improvement. (Utilization, POKAYOKE, CIP projects)-Process Audits co-ordination, Capability &...
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OTC Process Specialist
4 days ago
bangalore, India Halliburton Full timeWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...
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OTC Process Specialist
2 days ago
Bangalore, India Halliburton Full timeWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...
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Senior Process Specialist
1 week ago
bangalore, India Fidelity Investments Full timeJob Description: Job Title– Senior Process Specialist – Operations Processing Associate will be responsible for accurate and timely processing of pension calculations of Low to High complexity in a multi-client environment . Associate must understand Fidelity systems, learn and process financial transactions on respective client...
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Process Specialist
3 weeks ago
bangalore, India Oracle Full timeJob Description Global Finance Information Center in Bangalore is strategic shared service finance center of Oracle finance. Accounts Receivables Center of Excellence team is primarily engaged in managing operations of all modes of invoice delivery while focusing on process excellence in the new generation electronic invoicing space. The position is...
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Bangalore, India Gallagher Service Center LLP Full timeDisaster Recovery Specialist, your primary responsibility is to support the IT DR Manager, the Senior DR Specialists & Business Continuity Analyst by efficiently managing the assigned administrative tasks as part of the delivery processes involved in Continuity Planning documentation & review, Continuity Testing planning, preparation & delivery, Vendor...
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bangalore, India Gallagher Service Center LLP Full timeDisaster Recovery Specialist, your primary responsibility is to support the IT DR Manager, the Senior DR Specialists & Business Continuity Analyst by efficiently managing the assigned administrative tasks as part of the delivery processes involved in Continuity Planning documentation & review, Continuity Testing planning, preparation & delivery, Vendor...
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Service Quality Specialist I
3 weeks ago
bangalore, India Mouser Electronics Full timeJOB DESCRIPTION Title: Service Quality Specialist I Location: India Service Quality Specialists are responsible for monitoring, auditing, and proposing corrective or preventive measures for a process. They develop and implement service quality assurance policies and procedures, as well as conduct routine inspections and tests of customer-facing...
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Process Excellence Senior Specialist
3 weeks ago
bangalore, India FRI FIL India Business and Research Services Private Limited Full timeAbout the Opportunity Job Type: PermanentApplication Deadline: 30 April 2024 Title PEX (Process Excellence) Senior. Specialist Department Process Simplification and Optimisation Location India Reports To Process Excellence Implementation Lead (PEX Lead) / Master Black Belt Level Grade 5 We share a commitment to making...
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Customer Experience Process Specialist I
2 weeks ago
bangalore, India Mouser Electronics Full timeJOB DESCRIPTION Title: Customer Experience Process Specialist I Location: India Customer Experience Process Specialists are responsible for ensuring our written processes and procedures are easy to follow and amended in a timely manner based on new applications, changes in process and updates to existing platforms. ACCOUNTABILITIES & ESSENTIAL...
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Customer Service Specialist 3
3 weeks ago
bangalore, India Juniper Networks Full timeAt Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...
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QA/ Process Specialist
4 days ago
Bangalore, India Huron Full timeThe Opportunity Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable...
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Senior CMDB Specialist
4 weeks ago
Any Location/Bangalore, India Allime Tech Solutions Full timeJob Description:We are seeking an experienced and highly skilled Senior CMDB Specialist to join our dynamic team. As a CMDB Specialist, you will play a crucial role in managing our Configuration Management Database (CMDB) to ensure the integrity, accuracy, and reliability of our IT infrastructure data. The ideal candidate will have a solid background in...
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Cloud Services Specialist
7 days ago
Bangalore, India ZF Group Full timeReq ID 66671 Bangalore, India Your Tasks Lead technology innovation projects in the field of connectivity, advanced analytics and mobility. Invent and develop new end-to-end system that gather relevant data on embedded systems with resource constraints and fluctuating network access, use cloud computing to create prediction models /...
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Data Specialist
5 days ago
bangalore, India Tekion Corp Full timeAt Tekion, we're not just building products; we're crafting an unparalleled customer experience that will reshape the automotive landscape. Our cloud-native platform is at the forefront of innovation, seamlessly integrating cutting-edge technology, Big Data, Machine Learning (ML)/AI, and the Internet of Things (IoT).Role : Data SpecialistLocation : Bangalore...
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IN_RBAI_Process Specialist
2 weeks ago
bangalore, India Bosch Full timeJob Description Process Specialist-Design approval, Line build co-ordination, per-acceptance, Installation & line release.-2nd level Machine down time solving & guiding.-Internal & Customer defects problem solving by using 7QC tools PDCA approach.-Process improvement. (Utilization, POKAYOKE, CIP projects)-Process Audits co-ordination, Capability &...
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Service Management Delivery Specialist
2 weeks ago
bangalore, India Vodafone Full timeWhat you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business...
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Administrative Services Specialist
4 days ago
bangalore, India Renesas Electronics Full timeJob Description The Administrative Service Specialist will be responsible for providing facility and general administrative support to the Admin Manager. Whilst working closely with the Admin Manager, the Administrative Service Specialist will provide administrative support to the Noida office, maintaining the smooth running of the associated office. ...
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Data Specialist
5 days ago
bangalore, India Tekion Corp Full timeAt Tekion, we're not just building products; we're crafting an unparalleled customer experience that will reshape the automotive landscape. Our cloud-native platform is at the forefront of innovation, seamlessly integrating cutting-edge technology, Big Data, Machine Learning (ML)/AI, and the Internet of Things (IoT). Role : Data Specialist Location :...