Customer Service Specialist 3
4 weeks ago
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Job Description:
Business Operations Specialist
Title: Customer Service Specialist
Location: Bangalore
The Business Operations Specialist will be responsible for ensuring the end-to-end success of Service Business Operations including quote queue management, escalation, quality assurance and training. Be well-versed in systems and tools, policies and processes. Demonstrate success working in a collaborative, service-oriented team environment.
Key Tasks
Quote Management
Manage quote queue, quote turnaround and delivery within the defined SLA. Handle quote expedite requests and work with assigned resource till completion. Apply structured problem-solving and resolve escalations from customers, partners, distributors, and internal stakeholders effectively on priority. Prepare dashboards for quote volume and escalation metrics.Quality Management
Perform quote quality verification. Responsible for quote errors fixing and rectification, Root Cause Analysis and develop improvement/prevention plan. Conduct quality improvement session with the team. Prepare QA dashboards.New Hire Training
Develop training plan. Conduct training for new hires and the team. Raise systems & tools access for new hires. Assist with business requirement document & process review. Perform system enhancement user acceptance tests.Requirements
5+ years of work experience in service business operations. Renewal quoting experience is an advantage. Knowledge and hands-on experience in CRM systems (such as Salesforce and SAP) will be an added advantage. Good analytical skills. Knowledge of Microsoft Office applications with proficiency in Microsoft Excel. Good verbal and written communication skills. Experience in working with cross-functional teams within and across the theatre. Good attention to details and strong documentation skills. Good team player and quick learner. Ability to handle multi-tasking and manage complex situation to achieve expected outcome, and perform under high stress and with tight timeline.About Juniper Networks
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
ABOUT JUNIPER NETWORKS
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
-
Customer Service Specialist 2
4 weeks ago
bangalore, India Juniper Networks Full timeAt Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...
-
Bengaluru/ Bangalore, India TE Connectivity Ltd Full timeApply for CUSTOMER SERVICE SPECIALIST I Job Details TE Connectivity, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 3 Year of Experience on TimesJobs.com.
-
Customer Service Specialist
2 weeks ago
bangalore, India Bonito Designs Full timeAbout Bonito DesignsBonito Designs Pvt Ltd ( is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures ( / Tomorrow Capital ( . The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this...
-
Staff Customer Service Specialist
2 months ago
bangalore, India NI Full timeThe Staff Customer Service Specialist (Staff CSR) will be part of our Shared Service Centers across the globe, providing services & support to our customers. A Staff CSR will be responsible for managing customer orders, product returns, quotations, outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking and post...
-
Customer Service Specialist
2 weeks ago
bangalore, India Bonito Designs Full timeAbout Bonito Designs Bonito Designs Pvt Ltd ( is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures ( / Tomorrow Capital ( . The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make...
-
Customer Service Specialist I
4 weeks ago
bangalore, India Syniverse Full timeSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...
-
Customer Service Specialist/Lead
2 months ago
bangalore, India CONNECTING 2 WORK Full timeJob Description Min experience of 3 years in customer service Proven track record of handling difficult client situations over the years Proven track record of streamlining and optimizing customer service workflows Proven track record of guiding peers and juniors in customer service Excellent English communication skills (verbal and...
-
Customer Services
2 weeks ago
bangalore, India Lastminute.com Full timeTo be successful in this role, agent should be an excellent communicator, with good writing skills, patience, attention to details, conflict resolution, and computer literacy who’s able to earn our clients’ trust. Agent should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales...
-
German Language
3 days ago
Bangalore, India TE Connectivity Full timeAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our...
-
Service Process Specialist
3 weeks ago
bangalore, India Fujitsu Full timeService Process Specialist will respond to contractual incidents, s, and complaints by identifying, monitoring and recording information. Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident / Change / Problem /...
-
Administrative Services Specialist
5 days ago
bangalore, India Renesas Electronics Full timeJob Description The Administrative Service Specialist will be responsible for providing facility and general administrative support to the Admin Manager. Whilst working closely with the Admin Manager, the Administrative Service Specialist will provide administrative support to the Noida office, maintaining the smooth running of the associated office. ...
-
Service Management Delivery Specialist
2 weeks ago
bangalore, India Vodafone Full timeWhat you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business...
-
Customer Service Specialist
4 weeks ago
bangalore, India Juniper Networks Full timeAt Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...
-
Service Quality Specialist I
4 weeks ago
bangalore, India Mouser Electronics Full timeJOB DESCRIPTION Title: Service Quality Specialist I Location: India Service Quality Specialists are responsible for monitoring, auditing, and proposing corrective or preventive measures for a process. They develop and implement service quality assurance policies and procedures, as well as conduct routine inspections and tests of customer-facing...
-
Customer Service
2 months ago
Bangalore, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystIn this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...
-
Lead Specialist TCOM Guest Services
3 days ago
Bangalore, India Target Full timeLead Specialist TCOM Guest Services Years of Experience Desired: 1-3 yearsAbout us: Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers...The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals...
-
Support and Services Specialist
2 months ago
bangalore, India Jabra Full timeWould you like the opportunity to work closely with high-performing teams in India ？ Do you thrive in an environment which values autonomy, ownership and creativity ？ Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer...
-
Customer Service Associate
3 weeks ago
Bangalore, India Danaher Full time#LI-VK1Be part of something altogether life-changing!Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be...
-
Specialist Tech Service Mgmt
5 days ago
bangalore, India AT&T Full timeJob Description :** We are seeking a skilled and experienced individual to join our team as a Salesforce Application Operations and Ticket Resolution Specialist. In this role, you will be responsible for providing production support for Salesforce applications, ensuring the smooth operation and timely resolution of tickets and issues raised by...
-
Cloud Services Specialist
1 week ago
Bangalore, India ZF Group Full timeReq ID 66671 Bangalore, India Your Tasks Lead technology innovation projects in the field of connectivity, advanced analytics and mobility. Invent and develop new end-to-end system that gather relevant data on embedded systems with resource constraints and fluctuating network access, use cloud computing to create prediction models /...
