Customer Service Specialist

4 weeks ago

bangalore, India Juniper Networks Full time

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Senior Inside Service Sales Rep– Service Sales, APAC

Location: Bangalore India

The Senior Inside Service Sales is an experienced professional, integral part of the Juniper APAC field sales team responsible to obtain and grow customer accounts for assigned Named accounts and targeted OEM vertical, region or geographic area accounts. Position involves a combination of data administration, quote preparation and sales responsibilities. They will use professional concepts and exercise judgment to develop renewal quotes for all expiring maintenance contracts and assist with new business as requested by Service Business Manager (SBM) they support. This position relies on a detailed knowledge of all tools, systems, processes, and policies related to maintenance quoting, entitlement and service delivery. Position will carry an overlay quota for the SBM/Field sales team the individual is assigned to.

Responsibilities:

· Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals

· Uses detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts

· Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders

· Required to do regular cadence with PSS partners and distributors and push for timely renewals

· Assists with sales/SBM-led deals by providing quote and process support

· Provides all MIS reports for MS renewals to SBM

· Manages sales achievement forecast in Salseforce.com

· Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries

· Attends regular status-update field sales team meetings to ensure service business information is received or disseminated on a timely basis

· Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity

Required Skills/Experience

· Bachelor’s degree or equivalent work experience, with at least 6-8 years of service business experience for a network or technology company.

· 4+ years Sales or Customer Service experience providing service business support as part of a sales team for an IP Network company preferred.

· Strong attention to detail with demonstrated ability to organize and work on multiple projects

· Demonstrated financial, operational, analytical, and decision making skills

· Strong verbal and written communication skills.

· Strong data entry and Excel skills

Education:

Bachelor’s degree or higher.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT JUNIPER NETWORKS

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

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