Staff Customer Service Specialist
1 month ago
The Staff Customer Service Specialist (Staff CSR) will be part of our Shared Service Centers across the globe, providing services & support to our customers. A Staff CSR will be responsible for managing customer orders, product returns, quotations, outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking and post sales activities. This role requires a high-level of accuracy and independence in performing these mentioned tasks, as well as the ability to coach others when it comes to processes. Assignation to a certain customer Tier/account may happen to build customer intimacy and business acumen.
MAIN RESPONSIBILITIES
Manage/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking and post sales activities. Understand and interact with a variety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks. Support sales opportunity management cycle for the customers by fulfilling operational requests. Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle. Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications. Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels. Support standard and non-standard customer inquiries regarding order process creation or modification, supply chain implications, or other information regarding their accounts through phone, email, or chat. Create and manage customer data records to ensure proper data integrity of our customer records. Drive escalation and continuous improvement for Customer Operations organization. Active participation in the revenue maximization motions especially during the end of quarter (EOQ). Exercise excellent decision-making during customer interactions or escalations, as well as guiding the customer according to the company direction by involving cross-functional members. Manage post-booking activities such as providing order status/follow-up until resolution, TC review, Acceptance, Logistics arrangement, customer follow-up, etc. Maintain an excellent record of accuracy and independence especially for the quote and order management tasks. Coach other team members when needed, to ensure the good practices are well-circulated within the team.PERFORMANCE OBJECTIVES
Deliver a consistent customer experience across all channels by meeting Key Performance Indicators (KPIs) especially on the SLA, quality of work, and daily productivity standard. Portray a high level of independence when performing operational tasks and having the ability to coach others to success. Partner with various teams and functions to deliver an effortless experience for the customers. Influence customers during the buying process becoming a trusted advisor to enable our self-service and digital channels.-
German Language
7 days ago
Bengaluru/ Bangalore, India TE Connectivity Ltd Full timeApply for German Language Customer Service Specialist, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 10 Year of Experience on TimesJobs.com.
-
Customer Service Specialist 3
2 weeks ago
bangalore, India Juniper Networks Full timeAt Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...
-
Customer Service Executive
1 month ago
bangalore, India Sagar Solution Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...
-
Customer Service Specialist 2
2 weeks ago
bangalore, India Juniper Networks Full timeAt Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...
-
Customer Service Specialist 3
1 month ago
bangalore, India Juniper Networks Full timeAt Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...
-
German Language
1 week ago
bangalore, India TE Connectivity Full timeAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview A Day in the Life of a TE German Customer Service Specialist : Delivers an extraordinary customer experience by technically advising customers on TE products, services,...
-
Customer Service Specialist I
2 weeks ago
bangalore, India Syniverse Full timeSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight...
-
Technical Process Specialist
4 weeks ago
bangalore, India Infosys Full timeJob ID/Reference CodePROGEN-EXTERNAL-175977Work Experience 2-6 YearsJob TitleTechnical Process Specialist Responsibilities Troubleshot and performed tests to confirm product performance.• Developed project objectives by conferring with staff, identifying project phases and studying standards and requirements.• Performed root cause analysis of...
-
Service Process Specialist
1 week ago
bangalore, India Fujitsu Full timeService Process Specialist will respond to contractual incidents, s, and complaints by identifying, monitoring and recording information. Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident / Change / Problem /...
-
Service Management Delivery Specialist
2 days ago
bangalore, India Vodafone Full timeWhat you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business...
-
Customer Service Specialist
1 month ago
bangalore, India Bitgo Full timeResponsibilities: Maintain a high bar for client experience by setting an example through performance and work ethic Conduct video calls with customers to assist them with transactional activities such as onboarding, and resolving issues. Provide personalized assistance and guidance to customers, ensuring their needs are met promptly and...
-
Customer Service Specialist
2 weeks ago
bangalore, India Juniper Networks Full timeAt Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...
-
Customer Service Specialist
16 hours ago
bangalore, India Bonito Designs Full timeAbout Bonito DesignsBonito Designs Pvt Ltd ( is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures ( / Tomorrow Capital ( . The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this...
-
Customer Service Specialist
1 day ago
bangalore, India Bonito Designs Full timeAbout Bonito Designs Bonito Designs Pvt Ltd ( is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures ( / Tomorrow Capital ( . The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make...
-
Product Specialist III
4 weeks ago
Bangalore,Any Location, India Swift Strategic Staff Solutions INC Full timeAbout the Role :We are seeking a motivated and experienced Technical Support Specialist (Product Specialist 3) to join our growing team. In this role, you will provide exceptional technical support to our customers, troubleshooting a wide range of hardware, software, and network-related challenges. You will leverage your in-depth knowledge of Microsoft...
-
Product Specialist III
4 weeks ago
Bangalore/Any Location, IN Swift Strategic Staff Solutions INC Full timeAbout the Role :We are seeking a motivated and experienced Technical Support Specialist (Product Specialist 3) to join our growing team. In this role, you will provide exceptional technical support to our customers, troubleshooting a wide range of hardware, software, and network-related challenges. You will leverage your in-depth knowledge of Microsoft...
-
Service Quality Specialist I
2 weeks ago
bangalore, India Mouser Electronics Full timeJOB DESCRIPTION Title: Service Quality Specialist I Location: India Service Quality Specialists are responsible for monitoring, auditing, and proposing corrective or preventive measures for a process. They develop and implement service quality assurance policies and procedures, as well as conduct routine inspections and tests of customer-facing...
-
Customer Service Specialist/Lead
1 month ago
bangalore, India CONNECTING 2 WORK Full timeJob Description Min experience of 3 years in customer service Proven track record of handling difficult client situations over the years Proven track record of streamlining and optimizing customer service workflows Proven track record of guiding peers and juniors in customer service Excellent English communication skills (verbal and...
-
Customer Service
1 month ago
Bangalore, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystIn this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou’ll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...
-
Customer support
1 month ago
bangalore, India unleashtek Full timeHi ,Greetings of the Day!We have Immediate Openings for customer support for USA processMarketing support specialists perform tasks that are related to marketing and promoting products. . They are responsible for collaborating with other marketing professionals and sales staff and may be involved in shaping the brand message for the company or for specific...