Technical Process Specialist

3 weeks ago


bangalore, India Infosys Full time
Job ID/Reference CodePROGEN-EXTERNAL-175977Work Experience 2-6 YearsJob TitleTechnical Process Specialist Responsibilities Troubleshot and performed tests to confirm product performance.• Developed project objectives by conferring with staff, identifying project phases and studying standards and requirements.• Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.• Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work. Preferred Skills: Customer Service-> CS-> Service Desk-> Voice-> Chats-> email Chats Educational Requirements BCom Service Line BPO Service Line
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