Process Specialist

2 weeks ago


bangalore, India Infosys Full time
Responsibilities Develops and delivers presentations to help clients understand their product’s functionalityCreates executive summaries to help clients understand the functional and financial impacts of issuesManages impacts to other processes and productsLeverages feedback solicited from the business into workload prioritization effortsOversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoffParticipates in requirements review, validation activities, test case reviews, and user acceptance testing for functionalityManages functional incidents and service requests through full lifecycle (through closure)Provides technical incident, service request, and problem tickets management oversight and prioritizationProvides major incident oversight and communicates status to the business in a timely mannerOversees SLA compliance for all workloads and re-prioritizes tickets if necessaryUnderstands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliationsAnalyzes batch failures/errors and summarize findings in reports to the businessAdvises and assists L2 resources as neededConducts analysis of application lifecycle to identify design flaws and realize process efficienciesCoaches, mentors, and develops team members, including overseeing new employee onboardingPrepares periodic reports for management as necessary to track strategic goal accomplishment Educational Requirements Graduate
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