Lead Specialist TCOM Guest Services
1 month ago
Lead Specialist TCOM Guest Services
Years of Experience Desired: 1-3 years
About us: Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers...
The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support.
TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Service Center handles all guest inquiries, issues, reviews, and comments relating to Target.com orders and site issues.
As a Lead Specialist in Guest Services, you’ll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You’ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You’ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You’ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You’ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, letters & other non guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment.
Job duties may change at any time due to business needs.
About you:
Bachelor’s Degree from an Accredited University.1 to 3 years of previous customer service experience, preferably in Chat environment.Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating.Experience dealing with escalated guest complaintsAbility to use various information sources to answer questions, identify problems and appropriately resolve guest issuesOpen to work in 24/7 shifts, preferably working in US time zonesThis description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent’s supervisor.
-
Sr Specialist TCOM Guest Services
1 month ago
Bangalore, India Target Full timeSenior Specialist TCOM Guest Services Years of Experience Desired: 0-1 yearAbout us: Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers...The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals...
-
Analyst TCOM Guest Services
1 month ago
Bangalore, India Target Full timeAnalyst, TCOM Guest Services About us:Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and...
-
bangalore, India Target Full timeLead Specialist TCOM Guest Services Years of Experience Desired: 1-3 years About us: Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers... The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest...
-
Lead Specialist TCOM Guest Services
3 weeks ago
bangalore, India Target Full timeAbout us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play....
-
bangalore, India Target Full timeSenior Specialist TCOM Guest Services Years of Experience Desired: 0-1 year About us: Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers... The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest...
-
Guest Service Associate
3 months ago
Bangalore, India Hilton Bangalore Embassy Golflinks Full timeDescriptionA Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. What will I be doing?As Housekeeping Attendant, you will support all Housekeeping and...
-
Guest Service Agent-Conrad Bengaluru
2 weeks ago
bangalore, India Hilton Full timeGuest Service Agent-Conrad Bengaluru( Job Number: HOT0A6W4) Work Locations :Conrad Bengaluru25/3, Kensington Rd, Halasuru, SomeshwarpuraBengaluru560008 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer...
-
Guest Service Associate
3 weeks ago
Bangalore, India Hilton Bangalore Embassy Golflinks Full timeDescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...
-
Guest Service Associate
2 weeks ago
bangalore, India Arbizz Solutions Full timeAs a Guest Service Associate in the Food & Beverage department, you will be responsible for ensuring exceptional guest experiences through prompt and courteous service. You will assist in the smooth operation of the F&B outlets, maintaining cleanliness, and providing knowledgeable assistance to guests regarding menu items and services. Responsibilities:...
-
Assistant Manager Guest Services
1 month ago
bangalore, India IBIS Full timeJob DescriptionAssist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance with health and safety regulations and hotel policies. Assist in recruiting, training, and supervising food and...
-
Assistant Manager Guest Services
1 month ago
bangalore, India Accor Full timeCompany Description Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance...
-
Assistant Manager Guest Services
3 weeks ago
bangalore, India Accor Full timeCompany Description Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance...
-
Lead Product Designer
2 months ago
bangalore, India Target Full timeAbout Target:Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for...
-
Lead Product Designer – Guest UX
3 weeks ago
bangalore, India Target Full timeAbout Target:Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for...
-
Lead Product Designer
2 months ago
bangalore, India Target Full timeAbout Target: Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for...
-
Guest Relations Executive
1 month ago
bangalore, India Marriott International Full timePOSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for...
-
Guest Relations Executive
3 days ago
bangalore, India Krithi Ventures Pvt. Ltd Full timeGuest Relation Executive: Job description You will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their...
-
Guest Relationship Manager
1 month ago
bangalore, India White Force Full timeJob Description: Responsibilities Provide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to check-inCoordinate luggage collection and storageOversee check-in and check-out procedures, including reservations...
-
Lead Product Designer – AR/3D – Guest UX
3 weeks ago
bangalore, India Target Full timeAbout Target:Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for...
-
Guest Relation Executive
3 days ago
bangalore, India Play Arena Full timeGuest Relations Manager responsibilities are: 1. Providing exceptional service to clients. 2. Implementing plans to improve customer satisfaction. 3. Assisting with client queries/disputes. 4. Resolving complaints effectively. 5. Sharing tips with the team to enhance customer service. 6. Acting as a communication hub between clients and team...