Customer Service Associate

3 weeks ago

Bangalore, India Danaher Full time

#LI-VK1

Be part of something altogether life-changing

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us â working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity â so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Customer Service Associate of Cytiva is responsible for timely processing of customer Orders, shipments from overseas. Be in constant Touch with Customer and Supply chain/Modality fulfillment of Delivery updates.          

This position is part of the India Customer Service located in Bangalore and will be Hybrid. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

In this role, you will have the opportunity to:

  • Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.

  • Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr., Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance).

  • Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.

  • Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization.

  • Ensure orders validation, compliance, and approvals before Order Entry. Follow up process on shipment, installation, application and collection issues related to OTR.

The essential requirements of the job include:

  • Experience â preferably 3+ years in Commercial Field â Order Management / Customer Service.

  • Well versed in MS office platform, and candidate should possess good experience in handling ERP systems â Oracle Preferred.

  • Good communication in English both Verbal & Written & good inter-personal skills.

It would be a plus if you also possess previous experience in:

  • Degree in Commerce

  • Hands-on knowledge in Warehouse operations, customs, banking, Freight forwarders, LC and Bank Transactions will be an added advantage.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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