Customer Service Associate

4 weeks ago


bangalore, India Jobee Fie Full time
Overview: The CustomerService Associate plays a crucial role in ensuring customersatisfaction and fostering positive relationships between thecompany and its clients. They are the first point of contact forcustomers providing assistance resolving inquiries and ensuring aseamless customer experience.KeyResponsibilities:
  • Respond to customerinquiries via phone email and inperson
  • Provideinformation about products and services
  • Resolvecustomer complaints issues and concerns
  • Processorders returns and exchanges
  • Handle billing andpayment inquiries
  • Maintain customer records andupdate account information
  • Escalate complexissues to the appropriate department
  • Ensurecustomer satisfaction and retention
  • Collaboratewith other team members to improve customerservice
  • Adhere to company policies andprocedures
RequiredQualifications:
  • High school diplomaor equivalent
  • Proven customer serviceexperience
  • Excellent communicationskills
  • Proficiency in MS Office and CRMsoftware
  • Strong problemsolvingabilities
  • Ability to multitask and prioritizeworkload
  • Empathetic and patientdemeanor
  • Ability to work in a teamenvironment
  • Attention to detail andaccuracy
  • Willingness to work flexiblehours
  • Knowledge of customer service principlesand practices
  • Ability to handle stressfulsituations professionally
  • Familiarity withcompany products and services
  • Positive attitudeand proactive approach
  • Adaptability andwillingness tolearn

communication,multitasking,empathy,teamwork



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