Customer Success Associate

3 weeks ago

bangalore, India Nanoheal Full time

Position Overview:

Are you a tech enthusiast with a knack for customer satisfaction? We're in search of a Customer Success Associate to join our team. If you have a background in software development and aspire to excel in customer success, this role might be the perfect fit for you.


Responsibilities:

  • Work closely with customers to gather feedback, address inquiries, and ensure satisfaction with our products and services.
  • Assist in creating product documentation, including user guides, release notes, and training materials.
  • Provide support to the customer success team in onboarding new clients, resolving issues, and driving customer engagement and retention efforts.


Qualifications:

  • Bachelor's degree in Computer Science, Engineering, Business, or a related field.
  • 1-2 years of experience in software development, preferably in backend technology is a MUST.
  • Strong analytical and problem-solving skills, with the ability to translate customer feedback into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build rapport with clients.
  • A proactive and self-motivated attitude, with the ability to thrive in a fast-paced and dynamic environment.
  • Prior experience in customer success or related roles is a plus, but not required.
  • Prior experience in a SAAS organisations, working with large enterprise customers is plus.
  • Experience or familiarity with concepts such as Digital Experience Management, Employee Experience scoring, and fundamental knowledge of computer and mobile device hardware, software and networking components is considered an added advantage


About Us:

At Nanoheal, building a workplace we love is more than just a goal - it's our passion. Founded in 2012 under our parent company HFN, we've been at the forefront of device management solutions. Headquartered in Orem, Utah (USA), with a dynamic development center in Bangalore, India, Nanoheal is a global leader in device management.


Trusted by OEMs, System Integrators (SIs), Managed Service Providers (MSPs), and premium tech support providers, we help manage hundreds of thousands of devices worldwide. Our patented autonomic platform offers a suite of services, from self-healing to real-time analytics, predictive maintenance, and more, ensuring smooth operations for physical, virtual, and mobile workplace devices.


But beyond our innovative solutions, what truly sets us apart is our unwavering commitment to our customers' success. Apply today to join us at Nanoheal and be part of shaping the future of IT Support.


Why Join Us:

  • Opportunities for professional growth and advancement within the organization.
  • A culture of collaboration and inclusivity, where your voice matters.
  • Exposure to cutting-edge technologies and exciting projects.


If you're passionate about ensuring customer success and ready to make a difference, apply now

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