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Customer Success Associate
1 week ago
Job Title : Customer Success ciate
We are seeking a dedicated and knowledgeable Customer Support with over 1 year of experience in crypto trading to join our team. The ideal candidate will possess a strong understanding of cryptocurrency trading and excellent communication skills to assist our customers via phone, email, Telegram, and various social media platforms.
This role requires flexibility to work in rotational shifts to ensure 24/7 support coverage.
Responsibilities:
Provide prompt and efficient customer support for all crypto trading-related inquiries.
Assist customers over the phone, offering clear and concise guidance and troubleshooting.
Respond to customer queries via email, Telegram, and social media channels in a professional and timely manner.
Resolve customer issues related to trading, account management, and transactions.
Educate customers about our platform features, updates, and best practices in crypto trading.
Document customer interactions and technical issues, ensuring thorough follow-up and resolution.
Collaborate with the technical team to address and escalate complex issues when necessary.
Stay updated with the latest trends and developments in the cryptocurrency market.
Requirements:
Minimum of 1 year of experience in crypto trading.
Strong knowledge of cryptocurrency markets, trading platforms, and blockchain technology.
Excellent verbal and written communication skills.
Proficiency in handling customer queries over the phone, email, Telegram, and social media.
Ability to troubleshoot and resolve technical issues.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-focused with a commitment to delivering high-quality support.
Preferred Qualifications:
Experience with multiple crypto trading platforms is Plus.
Familiarity with customer support software and CRM systems.
- Multilingual abilities are a plus.
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