Associate Director
4 weeks ago
Associate Director - Customer Success (US 04150)
US DeliveryBangaloreAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.Start your #CognitiveProcurement journey with us, as you are #MeantforMore We Are An Equal Opportunity Employer: Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.Job Description Zycus is looking for Associate Director - Customer Success with at least 10 to 15 years of experience in a Customer Success or Account Management role. In this role you will Identify, nurture the cross-sell and up-sell opportunities, manage renewals, ROI, NPS, showcasing product capabilities to existing customers & managing overall pulse of the Account portfolio aligned as part of the US Region with your Team. Providing solutions for Customers during operations, manage & own escalations. Support Pre-Sales activities, which includes responding to RFPs & attending and presenting demos with the help of the Solution Consultants.The Associate Director - Customer Success & Operations will work as part of Technical Account Management Team to deliver analytical, solution-oriented services to Fortune 500 clients.Based upon experience, specific responsibilities may include: Role and Responsibilities: You will be responsible for customer relationship with our global Enterprise customers and customer retention along with other areas which fall under the global customer success portfolio. Design and build Customer Success Strategy to create a strong and loyal customer base and ensuring company's growth Identify opportunities for continuous improvement Help foster company-wide culture of Customer Success Be passionate about Customer success through Continuous Value Engineering and Operational Delight Be a trusted advisor to customer and build relationships with Customer's C-Level for aligning Customer's vision and key KPIs with Zycus' Continuous Value Delivery Framework Improve customer experience, develop strategies to address issues & improve CX/ NPS Generate leads and opportunities for cross-sell to Customer Account Management Team Own Zycus' Renewal and be responsible to exceed targets through Continuous Adoption and Value Tracking for customer Create ROI and Value proposition to customer for continued renewal of contracts and business growth. Work with Customer Account Management team in drafting Contracts / amendments for renewals. Responsible for continuous improvement in Operational Excellence for Value Consulting, Issue Management and Support. Should have experience of leading large teams/ direct reportees with handsome experience in refactoring business processes for higher efficiency and customer delight. Manage the delivery and follow-ups of proactive support designed to reduce costs and reactive support cases. Define processes for delivering solution effectively with high quality, productivity and early / on-time delivery. Get high customer satisfaction on all projects (min 8 on a scale of 10) with a focus on moving towards Perfect 10 Has extensive experience in handling global Customer majorly US, EMEA, APAC & ANZ. (Role is for US Region/ Accounts) Create / enable creation of project planning document and sign-off in the Operational phase. Create environment for knowledge sharing within team to boost technical / operational knowledge. Own customer reference ability target for greater than 80% Job Requirement 10-15 years’ experience in Account Management, Operations Management, and Customer Success/ Support at technology/ software companies. Experience in leading Customer Success, Delivery, and Support function in a leadership capacity required. Preferable from SaaS background. Prior experience of working in Supply Chain & Procurement software domain will be an added advantage. Should have experience of working with Global Customers. Should have Strategic Vision and leadership skills. Five Reasons Why You Should Join Zycus 1. Industry Recognized Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner. Zycus's Procure to Pay Suite Scores out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises3. Fast Growing: Growing Region at the rate of 30% Y-o-Y4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus5. AI Product Suite: Steer next gen cognitive product suite offering About Us Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.Start your # CognitiveProcurement journey with us, as you are # MeantforMore-
Associate Director
1 month ago
bangalore, India Baxter Full timeVantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the...
-
Associate Director/Director
3 days ago
bangalore, India Eka Software Solutions Full timeAbout us: Eka Software Solutions is the No. 1 Commodity Management Platform in the world. Eka is the global leader in providing digital commodity management solutions driven by Cloud, Blockchain, Machine Learning and Analytics. The company’s best-of-breed solutions serve the entire trading value chain across agriculture, energy, metals and mining and...
-
Associate Director E&L
1 month ago
bangalore, India Baxter Full timeVantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the...
-
Associate Director of Enrolment
13 hours ago
bangalore, India Hult Full timeCareers at Hult View Open PositionsMore From HultDownload BrochureApply NowGet in Touch Programs Bachelor's DegreeMaster’s DegreesMBA DegreesDoctorate DegreesCoaching QualificationsApprenticeships Locations Hult BostonHult San FranciscoHult LondonHult DubaiHult New YorkHult Ashridge About Hult AboutAlumniResearchFacultyCareersAccreditations &...
-
Associate Director of Engineering
2 days ago
bangalore, India MakeMyTrip Full timeJob Title: Associate Director of Engineering – Frontend (Mobile and Web) (Bangalore)Company OverviewAt MakeMyTrip, our mission is to provide exceptional travel experiences for our customers. We pride ourselves on continuously innovating our technology and products to meet the dynamic needs of the rapidly evolving travel ecosystem. Within MakeMyTrip, the...
-
Associate Director of Enrolment
13 hours ago
bangalore, India EF Education First Full timeAssociate Director of Enrolment Sales & Marketing, South Asia Description The OpportunityAre you looking for a role with a truly global, entrepreneurial organization that will develop, challenge, and inspire you? Hult International Business School is looking for a highly motivated, results-oriented Associate Director of Enrolment to join our South...
-
Associate Director of Engineering
3 days ago
bangalore, India MakeMyTrip Full timeJob Title: Associate Director of Engineering – Frontend (Mobile and Web) (Bangalore) Company Overview At MakeMyTrip, our mission is to provide exceptional travel experiences for our customers. We pride ourselves on continuously innovating our technology and products to meet the dynamic needs of the rapidly evolving travel ecosystem. Within MakeMyTrip,...
-
International CMC RA Associate Director
4 weeks ago
Bangalore, India AstraZeneca Full timeJob Title: International CMC RA Associate Director. Career Level - E Introduction to Role: Join us at AstraZeneca as an International CMC RA Associate Director. In this role, you will be responsible for providing the appropriate level of CMC Regulatory Strategy, Operational, tactical, and decision-making expertise for projects and product ranges...
-
International CMC RA Associate Director
3 weeks ago
bangalore, India AstraZeneca Full timeJob Title: International CMC RA Associate Director. Career Level - E Introduction to Role: Join us at AstraZeneca as an International CMC RA Associate Director. In this role, you will be responsible for providing the appropriate level of CMC Regulatory Strategy, Operational, tactical, and decision-making expertise for projects and product ranges...
-
Associate Director of Engineering
3 days ago
Bangalore Urban, India MakeMyTrip Full timeJob Title: Associate Director of Engineering – Frontend (Mobile and Web) (Bangalore)Company OverviewAt MakeMyTrip, our mission is to provide exceptional travel experiences for our customers. We pride ourselves on continuously innovating our technology and products to meet the dynamic needs of the rapidly evolving travel ecosystem. Within MakeMyTrip, the...
-
Associate Creative Director
12 hours ago
bangalore, India Dentsu India Full timeAbout Dentsu India:Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of five leadership brands - Carat, dentsu X, iProspect, Dentsu Creative and Merkle , each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media,...
-
Associate Director Product Management
1 month ago
bangalore, India Zycus Full timeAssociate Director Product Management (PRO04138) Product ManagementBengaluruAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers...
-
Consulting-SAMA-Associate Director-GBS
1 month ago
bangalore, India Deloitte Full timeLocation: Delhi/Mumbai/Bengaluru/Pune Work you’ll do The primary role of the Associate Director is to make direct contributions to the client engagement in GIC/Captive advisory around offshoring strategy, operating models, driving transformation programs, sourcing strategy, and vendor portfolio optimization, sourcing strategy, and vendor...
-
Associate Director
1 month ago
bangalore, India Saaki Argus & Averil Consulting Full timeOur client is a leading Business Process Management company, looking to hire Associate Director - Data Science. Job Description: Develop end to end AI/ML solution for different verticals with API wrapping using Flask or FastAPI framework. Design and document different tech solutions and conduct design reviews. Design test criteria for the ML...
-
BI&A Associate Director, Medical Affairs
4 weeks ago
bangalore, India Lilly Full timeWe’re looking for people who are determined to make life better for people around the world. LCCI Business Insights & Analytics Associate Director, Medical Affairs Analytics At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our...
-
Associate Director-Application Development
1 month ago
bangalore, India Saaki Argus & Averil Consulting Full timeAbout Company: It is a global IT services and consulting company that specializes in providing solutions for the telecommunications industry and they are one of the largest Telecom Native Regional Provider companies across globe Job Title: Associate Director Location: Chennai Responsibilities: Requirement Gathering - End to end understanding...
-
Associate Creative Director
12 hours ago
bangalore, India Dentsu India Full timeAbout Dentsu India: Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of five leadership brands - Carat, dentsu X, iProspect, Dentsu Creative and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media,...
-
Associate Director Regulatory Compliance
6 days ago
bangalore, India VidPro Consultancy Services Full timeAssociate Director - Regulatory ComplianceThey are Payment Gateway organization. Their Payment Aggregation business is regulated by the Reserve Bank of India and they are one of the first recipients of such licenses, and will be adding more such regulated products in its portfolio. We are looking for a dynamic regulatory compliance leader, who could work...
-
Associate Director-Application Development
1 month ago
Bangalore Rural, India Saaki Argus & Averil Consulting Full timeAbout Company: It is a global IT services and consulting company that specializes in providing solutions for the telecommunications industry and they are one of the largest Telecom Native Regional Provider companies across globe Job Title: Associate Director Location: Chennai Responsibilities: Requirement Gathering - End to end understanding of...
-
Associate Director Regulatory Compliance
6 days ago
bangalore, India VidPro Consultancy Services Full timeAssociate Director - Regulatory Compliance They are Payment Gateway organization. Their Payment Aggregation business is regulated by the Reserve Bank of India and they are one of the first recipients of such licenses, and will be adding more such regulated products in its portfolio. We are looking for a dynamic regulatory compliance leader, who could work...