Customer Success Associate
1 week ago
zenda is a financial technology partner to schools, colleges & nurseries, building products exclusively for the education sector. It helps institutions improve collection efficiency, digitize all payments and offers flexibility to parents.
Launched in 2021, zenda is present in 40% of all UAE K-12 schools and ~600 schools across markets, serving 150,000+ parents across UAE, India and Qatar, and on track to process USD 600M+ in transactions this academic year. We are grateful for the positive traction that we have received, including with premium networks such as Nord Anglia, Cognita, Repton, ISP, etc. We are actively launching across KSA, Bahrain, Singapore and other markets over 2024.
zenda is backed by leading VCs including the $1.5bn Saudi Technology Venture, Global Founders Capital, COTU, Venture Souq etc, and is seamlessly integrated with more than 45 local, regional and global SIS/ERP systems.
We are expanding our teams aggressively across all functions in the UAE and are looking for talent professionals with an entrepreneurial mindset and the passion to create disruptive businesses.
Client Success Associate
Location: Bangalore
Experience Level: 2-5 Years
Compensation: Upto 7.5 Lacs per annum (flexible for the right candidate with relevant experience) + Generous ESOPs in a fast growing venture
Responsibilities:
Own overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption & ensuring retention
Serve as day-to-day contact for clients, build trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
Drive resolution of issues escalated by clients and ensure high levels of client satisfaction
Communicate effectively with both internal & external stakeholders to understand client needs, maximize retention and growth, and communicate learnings
Collaborate, problem solve, and/or strategize upcoming client meetings with internal team members
Gather, analyze and own CS metrics & data as directed, for assigned accounts
Requirements:
2-3 years of experience in key account management or client-facing roles.
Strong verbal and written communication skills.
Analytical and process-oriented mindset.
Technical competence and understanding of SaaS preferred
Active team player, self-starter, and multitasker who can quickly adjust priorities.
Passionate about business results and quality, with a strong sense of accountability and ownership
Strong ability to problem solve and passion to learn
Open to travel to client locations on short notice, when required.
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