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PD-Customer Service
4 months ago
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Onboarding Services, Process Associate/Developer
Responsibilities
• Technical Support for Intel Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
• Technical support for Mobileye 8 Connect hardware.
• Pre-sales support for Intel Onboard Fleet Services, addressing questions from potential customers.
• Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.
• Perform troubleshooting to fix the customer issues via Call, Chat and Email
• Perform RAS (Remote Access Session) when required via Chat and Phone
• Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
• Follow-ups via Email and phone on cases.
• Knowledge base Article creation for handling queries.
• Identify and own Lean and Transformation projects.
Qualifications we seek in you
Minimum Qualifications
• Should be fluent in relevant languge e.g. English, Hindi, Telugu, Arabic (If Applicable)
• Should have a bachelor’s degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
• Good communication skills, both written and oral, and should be able to handle client interaction.
• Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
• Good Knowledge of Desktop/Servers, Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)
• Ability to manage multiple priorities.
• Customer Experience & Process Improvement Capabilities.
Preferred Qualifications/ Skills
• Should not be on active CAP /PIP.
• Should not have more than 2 NI ratings.
• Should be willing to work Flexible hours.
• Should be willing to work on weekends and holidays.
• Ability to manage multiple priorities.
