Customer Service Representative

2 weeks ago


bangalore, India inspiration manpower consultancy Full time

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities Customer Service Responsibilities list:
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma


  • bangalore, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Bangalore, India Thermo Fisher Scientific Full time

    Job DescriptionJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical...


  • bangalore, India Mouser Electronics Full time

    Title: Customer Service Representative ILocation: India The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS ...


  • Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Customer Service RepresentativeExperience: 1 - 3 Years.Location: Bangalore, India. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+...


  • Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Customer Service RepresentativeExperience: 1 - 3 Years.Location: Bangalore, India. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+...


  • bangalore, India 8208 Tooling - Coromant, Dormer, HM Full time

    Job Title Customer Support Representative No. of Vacancies: 1 Job ID : R0067738 Location : Bangalore Full time /Part Time : Full time Regular /Temporary : Regular First interface to provide world class first line customer support and routing customer technical, commercial, services and general support enquiries and needs that...


  • Bangalore Urban District, Karnataka, India Victaman Private Limited Full time

    Notice Period: Immediate Shift Timings: Day Shift Work Type: On Site No of Openings: 300 Language: English, Hindi Skills: Computer, Excel Experience: 0 - 3 years Qualification: 12th Age: 18 - 30 years Description *Designation: Customer Service Representative - Process: Axis Bank *Job Description: Roles and Responsibilities: - Take prospect from...


  • bangalore, India Sagar Solution Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...


  • bangalore, India MSI Services Pvt Ltd Full time

    Summary: A customer service representative supports customers by providing helpful information and answering questions. They are the front line of support for customers and US stakeholders and they help ensure that customers are satisfied with products and services.To perform this job successfully, the individual must be able to complete the following...


  • bangalore, India MSI Services Pvt Ltd Full time

    Summary: A customer service representative supports customers by providing helpful information and answering questions. They are the front line of support for customers and US stakeholders and they help ensure that customers are satisfied with products and services. To perform this job successfully, the individual must be able to complete the following...


  • bangalore, India Bolt.Earth Full time

    About Bolt.EarthBolt.Earth is India’s largest EV tech company that works with enterprises across the automotive shared mobility value chain to enable and accelerate their smart vehicle journeys. Founded in 2017, we empower all 2 and 3-wheeler electric vehicles through AI-integrated IoT solutions that make them safer, more intelligent, and connected.We are...


  • bangalore, India Snaphunt Full time

    The Offer Opportunity within a company with a solid track record of performance Join a market leader within Consulting Fantastic work culture The Job Your responsibilities will include: Team Management Lead and supervise a team of customer service representatives to ensure adherence to performance standards, productivity goals, and quality metrics....


  • Bangalore, India Bangalore Job Hub Full time

    Responsibilities: Handle inbound and outbound calls from customers regarding inquiries, issues, and product/service information. Assist customers with account management, troubleshooting, and resolving concerns in a professional and timely manner. Communicate effectively in English and at least one South Indian language to ensure clear and efficient customer...


  • bangalore, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Bengaluru/ Bangalore, India timesjobs Full time

    Job Description Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction. Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against...


  • bangalore, India Allegis Global Solutions Full time

    We are hiring for International Voice Process of a Global Banking & Financial Services at Bangalore !! Skills and Qualification Excellent communication skills Experience 0-9 Years CTC-6.5 MAX Empathy and patience when dealing with customers Strong interpersonal skills and ability to work in a team Ability to multitask and prioritize in a fast-paced...


  • bangalore, India Mouser Electronics Full time

    Title: Customer Accounts Representative ILocation: India Customer Accounts Representatives are responsible for working closely with Customer Service Team as well as the corporate Customer Accounts Department in Texas, USA, and regional Customer Accounts Departments to provide customers with the best possible service and support. ACCOUNTABILITIES &...


  • bangalore, India Unisys Full time

    Designation- Service Support RepresentativeEligible Streams- Any degree – BA, BCom, BSC, BCA, BBM etc ..Interview Round- Round One- Communication interview, Round Two- Panel Interview, Round Three- HR DiscussionJob Description-Who we are:Unisys is a global information technology company that builds high-performance, security-centric solutions for the...


  • Bangalore, India Bangalore Job Hub Full time

    Position: International Customer Support Executive for E-Commerce Platform Location: Marathalli Job Type: Full-time Salary: Up to 30000 Responsibilities: Handle inbound and outbound calls from international customers. Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. Communicate effectively...


  • Bangalore City, Bengaluru, Karnataka, India Digipay Full time

    Immediate joiners. - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet...