Sr Customer Service Representative
4 weeks ago
Job Description
Job Description
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
.
About Customer Support Center
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customersâ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world.
Job Title: Senior Customer Service Representative
Reports To: Team Leader, Customer Service,
Location: Bangalore
Roles & Responsibilities
- Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
- Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
- Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
- Works independently and requires minimal guidance
- Effectively collaborate across the team to ensure that mistakes are not repeated by team members
- Engage in activities to provide an enhanced customer experience
- Ensures adherence to organizational procedures, policies, and systems.
- Ensures that performance metrics / SLAs are metÂ
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Proactively calls out issues that can potentially hamper the business processes      Â
- Supply to team effort by accomplishing related results as needed
As a Customer Service Representative-Order Management you represent our company well by being responsible, punctual and self motivated
Other Requirements
- Preferably bachelorâs degree (Arts, Science, Commerce, Business Administrations)
- 3-5 years Hands on experience on Order Management
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and social skills.
- Highly thorough and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and manage time effectively
- Ability to work under face pace environment
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Night Shift
-
Customer Service Representative
2 weeks ago
bangalore, India inspiration manpower consultancy Full timeWe are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...
-
Customer Service Representative
5 days ago
bangalore, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Customer Service Representative I
1 week ago
bangalore, India Mouser Electronics Full timeTitle: Customer Service Representative ILocation: India The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS ...
-
Sr Customer Service Representative
6 days ago
bangalore, India Thermo Fisher Scientific Full timeAbout Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing...
-
Customer Service Representative
4 weeks ago
Bangalore, India MarketStar Full timeIf you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Customer Service RepresentativeExperience: 1 - 3 Years.Location: Bangalore, India. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+...
-
Customer Service Representative
3 weeks ago
Bangalore, India MarketStar Full timeIf you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Customer Service RepresentativeExperience: 1 - 3 Years.Location: Bangalore, India. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+...
-
Customer Service Representative
1 week ago
bangalore, India 8208 Tooling - Coromant, Dormer, HM Full timeJob Title Customer Support Representative No. of Vacancies: 1 Job ID : R0067738 Location : Bangalore Full time /Part Time : Full time Regular /Temporary : Regular First interface to provide world class first line customer support and routing customer technical, commercial, services and general support enquiries and needs that...
-
Customer Service Representative
1 week ago
Bangalore Urban District, Karnataka, India Victaman Private Limited Full timeNotice Period: Immediate Shift Timings: Day Shift Work Type: On Site No of Openings: 300 Language: English, Hindi Skills: Computer, Excel Experience: 0 - 3 years Qualification: 12th Age: 18 - 30 years Description *Designation: Customer Service Representative - Process: Axis Bank *Job Description: Roles and Responsibilities: - Take prospect from...
-
Customer Service Executive
2 months ago
bangalore, India Sagar Solution Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...
-
Customer Service Representative
4 days ago
bangalore, India MSI Services Pvt Ltd Full timeSummary: A customer service representative supports customers by providing helpful information and answering questions. They are the front line of support for customers and US stakeholders and they help ensure that customers are satisfied with products and services.To perform this job successfully, the individual must be able to complete the following...
-
Customer Service Representative
5 days ago
bangalore, India MSI Services Pvt Ltd Full timeSummary: A customer service representative supports customers by providing helpful information and answering questions. They are the front line of support for customers and US stakeholders and they help ensure that customers are satisfied with products and services. To perform this job successfully, the individual must be able to complete the following...
-
Customer Service Representative
2 weeks ago
bangalore, India Bolt.Earth Full timeAbout Bolt.EarthBolt.Earth is India’s largest EV tech company that works with enterprises across the automotive shared mobility value chain to enable and accelerate their smart vehicle journeys. Founded in 2017, we empower all 2 and 3-wheeler electric vehicles through AI-integrated IoT solutions that make them safer, more intelligent, and connected.We are...
-
Team Lead Customer Service Representative
2 weeks ago
bangalore, India Snaphunt Full timeThe Offer Opportunity within a company with a solid track record of performance Join a market leader within Consulting Fantastic work culture The Job Your responsibilities will include: Team Management Lead and supervise a team of customer service representatives to ensure adherence to performance standards, productivity goals, and quality metrics....
-
Sr Sales Development Representative
3 weeks ago
bangalore, India Anakin (YC S21) Full timeWork from office- Mon - FriLocation- HSR Layout, BangaloreAs a Sr Sales Development Representative (SDR) at Anakin, you will be responsible for generating qualified leads, establishing initial contact with potential customers, and driving the early stages of the sales process. You will work closely with our sales and marketing teams to identify and target...
-
Sr Sales Development Representative
2 weeks ago
bangalore, India Anakin (YC S21) Full timeWork from office- Mon - FriLocation- HSR Layout, BangaloreAs a Sr Sales Development Representative (SDR) at Anakin, you will be responsible for generating qualified leads, establishing initial contact with potential customers, and driving the early stages of the sales process. You will work closely with our sales and marketing teams to identify and target...
-
Customer Service Representative
1 month ago
Bangalore, India Bangalore Job Hub Full timeResponsibilities: Handle inbound and outbound calls from customers regarding inquiries, issues, and product/service information. Assist customers with account management, troubleshooting, and resolving concerns in a professional and timely manner. Communicate effectively in English and at least one South Indian language to ensure clear and efficient customer...
-
Customer Service Representative
5 days ago
bangalore, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Sr Sales Development Representative
3 weeks ago
bangalore, India Anakin (YC S21) Full timeWork from office- Mon - Fri Location- HSR Layout, Bangalore As a Sr Sales Development Representative (SDR) at Anakin, you will be responsible for generating qualified leads, establishing initial contact with potential customers, and driving the early stages of the sales process. You will work closely with our sales and marketing teams to identify and...
-
Sr Sales Development Representative
2 weeks ago
bangalore, India Anakin (YC S21) Full timeWork from office- Mon - Fri Location- HSR Layout, Bangalore As a Sr Sales Development Representative (SDR) at Anakin, you will be responsible for generating qualified leads, establishing initial contact with potential customers, and driving the early stages of the sales process. You will work closely with our sales and marketing teams to identify and...
-
Customer Service Representative Team Lead
4 days ago
Bengaluru/ Bangalore, India timesjobs Full timeJob Description Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction. Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against...