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Customer Service Executive
3 months ago
We are looking for Customer Service Executives with good interpersonal skills and strong leadership skills. They need to stay calm under pressure and have wonderful customer service skills to manage customer expectations better. They should also be excellent communicators both orally and in writing.
We offer products that helps to prevent and cure health issues related to immunity, digestion, weight problem, skin issues, diabetes and bone and joint pain.
Roles & Responsibilities:
Preparing the Customer Service Guidelines Keeping a Record of the Customers Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Giving the right pitch to the potential customers, so they end up buying the product or availing the services. Keeping a proper record of the customers. Maintaining and updating the information of the customers regularly. Providing the best possible solution to the queries of the customers. Making products and services reports by collecting and analysing the information provided by the customers.
Requirements
A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable
