Current jobs related to Customer Service Manager Telecom - bangalore - HCLTech
-
Service Assurance
1 week ago
bangalore, India Infosys Full timeWithin the telecom domain consulting division, Infosys is seeking a senior level Service Assurance solution Designer/Architect able to interact effectively with Customers (CxO), Directors and product owners to understand solutions and challenges in complete OSS area and effectively discuss about possible solutions, define the high level solution architecture...
-
Service Assurance
3 weeks ago
bangalore, India Infosys Full timeWithin the telecom domain consulting division, Infosys is seeking a senior level Service Assurance solution Designer/Architect able to interact effectively with Customers (CxO), Directors and product owners to understand solutions and challenges in complete OSS area and effectively discuss about possible solutions, define the high level solution architecture...
-
Service Assurance
1 week ago
bangalore, India Infosys Full timeWithin the telecom domain consulting division, Infosys is seeking a senior level Service Assurance solution Designer/Architect able to interact effectively with Customers (CxO), Directors and product owners to understand solutions and challenges in complete OSS area and effectively discuss about possible solutions, define the high level solution architecture...
-
Telecom Sales Manager
1 week ago
bangalore, India A2M Technologies Pvt Ltd Full timePosition: Telecom Sales Manager Company: A2M Technologies Pvt. Ltd. Location: HSR Layout, 6th Sector Employment Type: Full-time Job Overview: To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer...
-
Telecom Sales Manager
5 hours ago
Bangalore, India A2M Technologies Pvt Ltd Full timePosition: Telecom Sales Manager Company: A2M Technologies Pvt. Ltd. Location: HSR Layout, 6th Sector Employment Type: Full-time Job Overview: To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer...
-
Telecom Sales Manager
2 weeks ago
bangalore, India A2M Technologies Pvt Ltd Full timePosition: Telecom Sales ManagerCompany: A2M Technologies Pvt. Ltd.Location: HSR Layout, 6th SectorEmployment Type: Full-timeJob Overview:To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer...
-
Telecom Sales Manager
1 week ago
bangalore, India A2M Technologies Pvt Ltd Full timePosition: Telecom Sales Manager Company: A2M Technologies Pvt. Ltd.Location: HSR Layout, 6th SectorEmployment Type: Full-timeJob Overview: To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer...
-
Telecom Sales Manager
2 weeks ago
bangalore, India A2M Technologies Pvt Ltd Full timePosition: Telecom Sales Manager Company: A2M Technologies Pvt. Ltd. Location: HSR Layout, 6th Sector Employment Type: Full-time Job Overview: To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong...
-
Telecom Sales Manager
1 week ago
bangalore, India A2M Technologies Pvt Ltd Full timePosition: Telecom Sales ManagerCompany: A2M Technologies Pvt. Ltd.Location: HSR Layout, 6th SectorEmployment Type: Full-timeJob Overview:To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer...
-
Telecom Sales Manager
2 weeks ago
Bangalore City, India A2M Technologies Pvt Ltd Full timePosition: Telecom Sales Manager Company: A2M Technologies Pvt. Ltd.Location: HSR Layout, 6th SectorEmployment Type: Full-timeJob Overview: To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer...
-
Telecom Enterprise
1 week ago
bangalore, India Wipro Full timeTitle: Telecom Enterprise & Solution Architect (Service Assurance) Location: Any Wipro location NP: Immediate-30 days only Job Description: Telecom Enterprise & Solution Architect (Service Assurance) Highly experienced Telecom Service Assurance Enterprise Architect to lead the design and implementation of comprehensive service assurance solutions within...
-
Telecom Engineer
2 weeks ago
bangalore, India Alstom Full timeReq ID:463059 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and...
-
Telecom Engineer
1 week ago
bangalore, India Alstom Full timeReq ID:463059 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and...
-
Telecom Sales Manager
3 weeks ago
bangalore, India A2M Technologies Pvt Ltd Full timeJob DescriptionPosition: Telecom Sales ManagerResponsibilities:* Exceptional communication skills to provide support to customers & team members if and when required.* Ability to lead a customer through the sales process, determining needs, and closing the sale* Strong foundational knowledge in information technology on data and voice solutions from telco...
-
Telecom Engineer
4 weeks ago
Bangalore, India Alstom Full timeReq ID:465395 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...
-
Telecom Engineer
4 weeks ago
Bangalore, India Alstom Full timeReq ID:465423 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...
-
Telecom Engineer
4 weeks ago
Bangalore, India Alstom Full timeReq ID:465422 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...
-
Telecom Engineer
1 month ago
Bangalore, India Alstom Full timeReq ID:465394 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...
-
Telecom Engineer
1 month ago
Bangalore, India Alstom Full timeReq ID:463059 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...
-
Telecom Business Analyst
2 weeks ago
bangalore, India Wipro Full timeTitle: Telecom Business AnalystLocation: Any Wipro locationNP: immediate-45 daysSpecific Skills –1 Position –Should have prior Salesforce Experience with Telcom background (7-10 Yrs. Experience)Knowledge of e2e Order Fulfilment, O2A, and Service Assurance on Fixed line and Mobile services2 Position –Should have prior Salesforce Experience with...
Customer Service Manager Telecom
3 months ago
Years of exp:- 5to15 years, **Please note we are Looking for candidates only Who Can Join by August 1st week only **
Domain:- Telecom
Key skill -, Customer service, Customer satisfaction, Customer retention, SLA, Reporting, P&L, Service Delivery performance
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If this sounds like an environment you’ll thrive in, then you’re in the right place. Join our summer internship program; connect and learn from colleagues across the world while gaining impressive experience and knowledge in the tech industry.
Roles and Responsibilities
The SPM Manager provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided by the provider. The SPM is accountable for developing and executing a service strategy that will provide outstanding client experience and create a long-term, strategic and mutually beneficial relationship between the Customer and Client.
This includes management of Client Operations and achievement of associated Service Levels that deliver contracted business outcomes for the Customer. The SPM also has responsibility for Service Relationship Management (SRM), developing and maintaining executive client relationships and forging new relationships. The SPM provides value to the Customer through the delivery of services from transition into operations. This includes developing risk mitigation strategies that minimize business disruption. In addition, the SPM oversees the execution of the Clients Service Management governance including monitoring and reporting on the Service Level Agreements (SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s) for the Client Services. Additionally, the SPM will work through complex business and Customer challenges and collaborate in developing and implementing solutions. The overall goal of the SPM role is to partner with Customers and to be an extension of the Customer’s staff.
Functional Performance:
Financial Management - coordinate financial management governance and reporting with the financial billing team: including profit & loss (P&L), operating cost, net present value (NPV) and other required financial health indicators.
Service Delivery – govern the Project Management Delivery for all Client Services including Project Initiation, Execution, Pipeline Past Due and Performance Management Reporting & Analysis (PMRA)
Service Portfolio Management - support the evolution of the Clients Service Portfolio to deliver growth through the pro-active management of the Customer’s IT Services Demand...
Service Transition – own the accountability for ensuring all Client Services are delivered to the agreed requirements of the Customer, within the bounds of the Customer contract and to the expected level of time, quality and cost.
Continual Service Improvement (CSI) – implement the Continuous Service Improvement Strategy to ensure the sustainable delivery of the Client Service Level Agreements, through the delivery of the Continual Service Improvement Plan.
Candidate for the role described above will also be responsible for Client specific deliverables and performance objectives as set by the organizational leader at the beginning of each year.
ADHOC
Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
Participate in business meetings and general inputs in day-to-day improvements.
Shifts US shift
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us – HCL DPO
· We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees
· Our company is extremely diverse with 165 nationalities represented
· We offer the opportunity to work with colleagues across the globe
· We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
· We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
· We offer comprehensive benefits for all employees
· We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
