Customer Service Manager

7 days ago


Bengaluru Bangalore, India timesjobs Full time
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Requirements and skills

Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field



  • Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Care Agent

    3 weeks ago


    Bengaluru, India 247 customer service Full time

    Hiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...


  • Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    CSA- Customer Support Voice process - Outbound English and Hindi Mandatory Graduation Mandatory Day Shift - Rotational Shift Rotational off - 6 days Working Immediate Joiners A - Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bangalore, Karnataka 560068 Contact -8310863451 Mail **Job Types**: Full-time, Regular /...


  • bangalore, India Bosch Car Service-Company Owned Full time

    Key Responsibilities: 1. PSF calls (Post Service Feedback) 2. Customer periodic service Due follow up and Appointments follow up 3. Cold calling & Campaign calls 4. Maintaining Instant feedback report 5. Preparing Revenue & Technicians performance report daily & Monthly wise 6. Prompting periodic MIS 7. Highly responsive approach...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...


  • bangalore, India Mouser Electronics Full time

    JOB DESCRIPTION Title: Customer Service Manager Location: India Customer Service Managers are responsible for managing, developing and evaluating daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Establishes and maintains effective...


  • bangalore, India Apna Full time

    Key Responsibilities: 1. Account Management:    - Build and maintain strong relationships with Tier 1 clients.    - Understand client needs, objectives, and challenges to provide tailored solutions.    - Act as the main point of contact for client inquiries and concerns. 2. Cross-Selling:    - Identify opportunities to cross-sell additional...


  • Bengaluru, Karnataka, India timesjobs Full time

    We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer...


  • bangalore, India Reliance Retail Full time

    Company Overview Reliance Retail is India's largest and most profitable retailer with an omni-channel presence. Serving 193 million customers with 15,000+ stores and a strong digital commerce network. Job Overview Senior position with 7 to 10 years of experience in Bangalore, Mangaluru, Pune, Mohali, Ranchi, Bhubaneswar, or Patna. Full-Time employment...

  • Customer Service Care

    3 weeks ago


    Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Bengaluru, Karnataka, India Right Track Corporate service Full time

    Great Opportunity for Customer Support Walk in Interview Executive-Inbound/Outbound Service(Voice Process) Qualification - PUC / Graduates Languages Known - Good English with Kannada Experience - Freshers/Experience Salary Offered - Freshers-18KCTC Experienced-22KCTC Nature of Work - WFO(mandatory) Shifts - day General shift Location -...


  • Bengaluru, India Right Track Corporate Service Full time

    Hiring for the domestic voice process Job location: White field Experience inbound process and out bound process 1 to 2 years CTC 30,000 **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,358.59 - ₹30,760.17 per month Schedule: - Rotational shift Ability to commute/relocate: - Bengaluru - 560048, Karnataka: Reliably commute or...


  • Bengaluru, Karnataka, India TE Connectivity Full time

    About the job:At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job Overview:TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions....


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...


  • Bengaluru, India Alpha Customer Care Pvt Ltd Full time

    **Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...


  • Bommanahalli , Bengaluru, Karnataka, India Victaman Service Private limited Full time

    **Provide information of Products / Services / Offers to customers.**: - **Handling inbound & outbound calls**: - **Understand customer need**: - **Solve customers’ query over the phone**: - **It is a Full Time Customer Support** **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month **Benefits**: - Provident...


  • Bengaluru/ Bangalore, India timesjobs Full time

    We are Looking For a  Branch Customer sales and Service Manager. Roles & Responsibility:- Pay out all outstanding contracts and sales pertaining to the supply of products or services.Update the customer's database information as needed.Describe the features of the goods and services to the customers.Provide both pre- and post-purchase support.Inform...


  • Bengaluru, India WSAudiology Full time

    [a few high level lines to describe the mission of the role]What you will do Supervising day-to-day operations in the customer service department. Manage a team of 20 customer service executives. Knowing products inside and out so that customer queries can be answered. Improve customer service experience, create engaged customers and facilitate organic...


  • Bengaluru, India WSAudiology Full time

    [a few high level lines to describe the mission of the role]What you will do Supervising day-to-day operations in the customer service department. Manage a team of 20 customer service executives. Knowing products inside and out so that customer queries can be answered. Improve customer service experience, create engaged customers and facilitate organic...