IT Service Desk Engineer

2 weeks ago

india HARMAN International Full time

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

IT Service Desk – L1 Engineer

Role and Responsibilities Including, but not limited to)

Act as a single point of contact for all modes of support such as phone calls, chat, web portal and emails from customers regarding their IT issues and queries Basic and intermediate level of understanding related to Incident, Service Requests, Work Orders, Major Incidents, Change Request, Knowledge Articles, Knowledge Base, Problem Management, Problem Record and Priority/Severity types response/resolution timelines, CMDB, CIs etc. Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. 1st and 2nd line support - troubleshooting of IT problems (in-house software to hardware, such as Laptops, PCs and Printers, IPhone, Exchange & Active Directory) Provide basic troubleshooting and support for MS Office applications used (Word, Excel, Outlook, PowerPoint, Visio & Project) Escalate unresolved calls to the appropriate support groups as per defined matrix and chase them until closure Take ownership of user IT issues and follow up the status of problems with respective work groups on behalf of the end user Communicate progress on Incidents and Service Requests in a timely manner back to the end user To maintain a high-degree of customer service for all support queries and adhere to all ITIL & ITSM principles Provide stats for the daily/weekly/monthly Service Desk report on call trends and other analysis Publishing support documentation to assist staff with requests for information & provide staff training if required Handling major incidents by coordinating with multiple teams An ITIL qualification (ITIL V3 and Edition 4) is preferable, but not essential Basic knowledge/awareness of Desktop Services, Networking, 0365, IT Security. MCP certification would be desirable

Demonstrated Experience

Excellent English communication skills (written and verbal) and telephone call handling etiquettes 1 to 2 years previous IT Service Desk experience required Incident Management experience (Managing incidents including business expectations and communication) Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 2010 Experience in using and troubleshooting Outlook (2010 and above) in a network environment (permissions, calendar sharing, delegation) Minimum Education: Graduate in Engineering or Science

  Behavioral Attributes

Strong communication skills, both verbal and written (English language) Work well in team environments and be self-motivated/self-starter Strong listening skills and ability to innovate and brainstorm around business ideas and needs A self-motivated achiever who gains satisfaction from providing excellent customer service Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven in 24*7 environment Able to derive results in an ambiguous setting and accomplish results in line with business needs 24*7*365, 5 days a week, however, primarily driven by business criticality and needs - when situation demands/warrants flexibility

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  • Service desk

    7 days ago

    india Live Connections Full time

    Exp : 2.5yrs to 5yrs Service desk SQL Network

  • Service Desk Analyst

    7 days ago

    india Wipro Full time

    Job Title: Service Desk Analyst Location: Pune/Kolkata/Hyderabad/Coimbatore/Bangalore Mode of interview: Virtual/Walk-In Shift: rotational 24x7 Description: The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting...

  • Service Desk Engineer

    1 day ago

    india Booth and Partners Pte Ltd Full time

    Job Description About the Client: Insentra, originating from four IT professionals in a Sydney garage, has evolved into a global team of industry leaders and experts. Their business ethos revolves around fostering win-win scenarios, nurturing strong relationships with partners, and ensuring mutual success. With a commitment to proactive and responsive...

  • Service Desk AnalystLevel 1

    4 weeks ago

    india Siri InfoSolutions Inc Full time

    Service Desk Analyst New YorkNY 12Months Job Description: TheService Desk Analyst EDP will serve as frontline level 1 IT supportfor the enterprise which includes seven hospital networks and thecorporate office. Monitor and answer the Service Desk phone emailmessage queues and autotriggered request queues during theirassigned tour (I II or III)....

  • Senior Service Desk Analyst

    3 weeks ago

    india TransPerfect Full time

    OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

  • Global Service Desk Technicians

    3 weeks ago

    india ICTEngage Full time

    Job Description We are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills,...

  • Service Delivery Engineer

    3 weeks ago

    india Boston Managed IT Full time

    Job Description Are you a tech-savvy wizard with a passion for helping people?Do you enjoy the thrill of troubleshooting technical issues and finding creative solutions?Look no further! BMIT, the coolest IT management company (if we do say so ourselves), is on the hunt for a Service Delivery L1 Engineer to join our dynamic team in Waltham, MA.At BMIT, we...

  • Global Service Desk Dispatch Analyst

    1 week ago

    india ESP Global Services Full time

    08th May, 2024 About the Job: To schedule and coordinate engineering resource, following defined operating procedures and within agreed contractual service levels. To provide support to engineering resources throughout the Work Order lifecycle. What will you do? Receive, triage, and process each customer Work Order and, following known and...

  • Service Desk Technician

    3 weeks ago

    india No Limit Technology Full time

    Job Description Objective:The End-User Device Associate operates under the general direction of the Enterprise Services Leadership Team and receives guidance from Senior Technicians. Their primary responsibilities include promptly responding to operational break/fix calls, emails, and onsite end-user support requests. Additionally, they will prepare...

  • Service Desk Manager

    3 weeks ago

    india starfinder Full time

    Job Description Per importante azienda vicentina operante nel settore della consulenza su infrastrutture ICT ricerchiamo un Service Desk Manager (Responsabile HD) che avrà la responsabilità della gestione del servizio di HD dell'azienda stessa.In modo particolare si occuperà di:Gestione servizi clienti (helpdesk, monitoraggio, reporting, manutenzioni...

  • Help Desk Coordinator

    3 days ago

    india Soffit Infrastructure Services (P) Ltd Full time

    Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Main Responsibilities: Team Supervision : Manage a team of service desk...

  • IT Service Desk Support Specialist

    7 days ago

    india Talentry Full time

    Job Description IT Service Desk Support SpecialistCarlsbad, CA (Onsite, eventual hybrid)Direct Hire. 26-30//hr.  Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I...

  • LucidPlus IT Solutions

    3 weeks ago

    Bangalore/Anywhere in India/Multiple Locations, IN LucidPlus IT Solutions Full time

    Job Responsibilities :- Remote monitoring of the Services which are running in the client environment.- Coordinate with client contacts for delivery of SLAs and reporting.- Ensure 24/7 availability of team members for monitoring, prioritize resolution and escalation within defined SLAs.- Manage schedules to ensure 24/7 coverage and address peak workloads.-...

  • Help Desk Technician

    2 weeks ago

    india POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Description We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and...

  • Service Desk Sr. Specialist

    2 weeks ago

    india MigrationIT Full time

    Job Description End-user device support.Troubleshooting network connectivity problems (LAN, WAN, WiFi).Support applications (Outlook, printing, scanning, etc.).Hardware support (Printers, MFPs, desk phones, etc.)Installation and configuration of a company’s hardware operating systems and applications.Maintenance and monitoring of computer networks and...

  • Help Desk Lead

    1 day ago

    india Marlabs LLC Full time

    Description: Organization Marlabs is a digital innovation company helping enterprises innovate & capture digital opportunities to enable swifter solutions. Our focus is to help each of our clients find and capture their unique opportunities and empower them with digital technologies so that they can run a purposeful business. Visit and know more...

  • Quality vendor help desk

    2 days ago

    india JSW Full time

    To ensure effective management and smooth operations of the Vendor Support Help Desk, providing high-quality service to vendors while driving process improvements and maintaining compliance with company standards. Key Result Areas Operational Excellence: Lead the Vendor Support Help Desk team to ensure efficient response to vendor inquiries and resolve...

  • Assistant Front Desk Manager

    1 month ago

    india Courtyard by Marriott Full time

    JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...

  • Front Desk Receptionist

    7 days ago

    india Zentrum™ Full time

    Company Description Zentrum™ is an automation and security technology company based in New Delhi. We specialize in consulting, designing, and installing automation and security solutions for our clients. Our wide range of services includes CCTV video surveillance, access control systems, perimeter protection and intrusion detection systems, fire alarm...

  • IT Specialist, IT Service Desk APAC IN

    1 month ago

    india Danfoss Full time

    Job Responsibilities Success Criteria:• Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs• Resolve Incidents, Service Requests, and other tasks within their deadlines.• Good relationship with business partners and co-workers.• Show strong performance and development in all planned objectives Key Tasks &...