IT Specialist, IT Service Desk APAC IN
4 weeks ago
Job Responsibilities
Success Criteria:
• Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
• Resolve Incidents, Service Requests, and other tasks within their deadlines.
• Good relationship with business partners and co-workers.
• Show strong performance and development in all planned objectives
Key Tasks & Responsibilities:
• Receive, register, and work on user requisitions by Phone, Email, and other channels acting as first and second lines of support.
• Responsibility for the administration of users, systems, and user rights in accordance with Danfoss Standards.
• Work and follow-up on Incidents, Service Requests, Problems, and other tasks that may be assigned
• Advise, guide, and/or instruct users in the usage of products, systems, and technology (software & hardware)
• Identify errors and use root cause analysis to deliver high-quality IT solutions, create high-quality documentation of systems, processes, and error resolutions
• Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security.
Background & Skills
• Exceptional Service and Customer mindset
• Problem solver / good troubleshooting skills
• Good communication skills
• Should be Flexible to work in weekends and in shifts.
• Ability to work in a global and ever-changing environment
• Able to work independently but also a good team player
• Self-driven and able to take ownership of tasks and see them through to completion
• In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
• Knowledge and experience in ITIL
• Technical experience supporting users globally in first and second-line support.
• Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office, and Outlook in a Microsoft Exchange environment, Skype for Business, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure.
-
Inside Sales Specialist
5 hours ago
india Agensi Pekerjaan BTC Sdn Bhd Full timeJob Description Open Position: Inside Sales Specialist (APAC Region) A global IT Solutions Company is looking for Inside Sales Specialist to join the team and be based in the Selangor office. You will be working closely with a dedicated Inside Sales team by offering innovative IT solutions to the APAC customers, Key responsibilities include: Strong...
-
IT Service Desk Support Specialist
7 days ago
india Talentry Full timeJob Description IT Service Desk Support SpecialistCarlsbad, CA (Onsite, eventual hybrid)Direct Hire. 26-30//hr. Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I...
-
Client Partner
7 days ago
india Entravision APAC Full timeCompany Description Entravision is an online advertising and technology company that helps advertisers achieve their performance and branding goals across digital media channels. We connect brands with their respective audiences through exclusive partnerships with fast-growing media platforms. Entravision APAC has offices in 11 countries across Asia-Pacific...
-
LucidPlus IT Solutions
3 weeks ago
Bangalore/Anywhere in India/Multiple Locations, IN LucidPlus IT Solutions Full timeJob Responsibilities :- Remote monitoring of the Services which are running in the client environment.- Coordinate with client contacts for delivery of SLAs and reporting.- Ensure 24/7 availability of team members for monitoring, prioritize resolution and escalation within defined SLAs.- Manage schedules to ensure 24/7 coverage and address peak workloads.-...
-
Principal IT Security Engineering Specialist
2 weeks ago
india Agensi Pekerjaan BTC Sdn Bhd Full timeJob Description Open Position: Principal IT Security Engineering Specialist (APAC IT Organisation) An APAC IT Organisation is currently looking for Principal IT Security Engineering Specialist to join the team and be based in the Selangor office. Key responsibilities include: Good experience in managing Cyber Security Engineering Projects...
-
Solution Sales Specialist
5 hours ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for dedicated, ambitious and self-driven Solution Sales...
-
Senior IT Procurement Buyer
2 weeks ago
india Agensi Pekerjaan BTC Sdn Bhd Full timeJob Description Open Position: Senior IT Procurement Buyer (APAC Role) An APAC IT Organisation is looking for Senior IT Procurement Buyer to join the team and be based in the Kuala Lumpur office. Key responsibilities include: Good experience in performing purchasing work for IT equipment including supplier & vendor sourcing, negotiation, purchase order...
-
Business Development Specialist
5 days ago
India Flexible IT Solutions Full timeCompany Description Flexible IT Solutions (FITS) is a startup IT service provider that offers flexible and cost-effective IT support to businesses. FITS has a vast network that enables it to develop any type of technology for companies of all sizes. As a reliable digital technology partner, FITS helps businesses achieve their digital vision. With highly...
-
Business Development Specialist
4 days ago
India Flexible IT Solutions Full timeCompany Description Flexible IT Solutions (FITS) is a startup IT service provider that offers flexible and cost-effective IT support to businesses. FITS has a vast network that enables it to develop any type of technology for companies of all sizes. As a reliable digital technology partner, FITS helps businesses achieve their digital vision. With highly...
-
Service desk
7 days ago
india Live Connections Full timeExp : 2.5yrs to 5yrs Service desk SQL Network
-
Service Desk Analyst
7 days ago
india Wipro Full timeJob Title: Service Desk Analyst Location: Pune/Kolkata/Hyderabad/Coimbatore/Bangalore Mode of interview: Virtual/Walk-In Shift: rotational 24x7 Description: The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting...
-
Desk Research Specialist, Sales
7 days ago
india KMK Consulting, Inc. Full timeJob Title: Desk Research Specialist, Sales & Marketing Experience- 2- 4 years Education - Any graduation Summary: Dynamic Desk Research Specialist at KMK Consulting Inc, India, specializing in comprehensive quantitative and qualitative research. Proficient in data management, analysis, and CRM expertise, specifically Microsoft Dynamics 365 (D365). Adept at...
-
Hire Desk Specialist
2 weeks ago
india Black Pearl Consult Full timeJob Description Our client, specializing in aerial hydraulic platforms, is urgently recruiting qualified a highly experienced Hire Desk Specialist t o be assigned in the Dubai Office.Key Responsibilities as follows: Collaborate closely with rental desk teams to execute all tasks within the "rental cycle," encompassing transport logistics, telematics...
-
Accounting Specialist
4 weeks ago
India APAC Michael Page Full timeResponsible for timely and accurate accounting activities, including day-to-day tasks, closing activities, balance sheet reconciliation, and flux analysis. Prepares financial statements, ensures internal controls, supports audits and tax reporting. Drives process improvements and automation initiativesTitle: Accounting SpecialistClient DetailsJob Title:...
-
Service Desk AnalystLevel 1
3 weeks ago
india Siri InfoSolutions Inc Full timeService Desk Analyst New YorkNY 12Months Job Description: TheService Desk Analyst EDP will serve as frontline level 1 IT supportfor the enterprise which includes seven hospital networks and thecorporate office. Monitor and answer the Service Desk phone emailmessage queues and autotriggered request queues during theirassigned tour (I II or III)....
-
Service Desk Engg
7 days ago
India growel softech Full timePlease share relevant profiles with rate card, interview available slot, DOJ service desk engg 5+yrs pan India
-
Collection specialist
1 week ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering enterprise transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.About us Established in 1993, Alnafitha IT is a leading IT service provider in Saudi...
-
Service Delivery Engineer
3 weeks ago
india Boston Managed IT Full timeJob Description Are you a tech-savvy wizard with a passion for helping people?Do you enjoy the thrill of troubleshooting technical issues and finding creative solutions?Look no further! BMIT, the coolest IT management company (if we do say so ourselves), is on the hunt for a Service Delivery L1 Engineer to join our dynamic team in Waltham, MA.At BMIT, we...
-
APAC Telemarketing Sales Manager
5 hours ago
india Agensi Pekerjaan BTC Sdn Bhd Full timeJob Description Open Position: APAC Telemarketing Sales Manager (Global IT Solutions Company) A Global IT Solutions Company is looking for APAC Telemarketing Sales Manager to join the team and be based in the Selangor office. You will be leading a Telemarketing Sales team by offering innovative IT Software solutions to their APAC customers. Key...
-
Solution Sales Specialist
5 hours ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Senior - Solution Sales...