FirstSource is hiring- International Voice/ Nonvoice

Job Title: Customer Support (UK Process)Job Location: Firstsource Solutions Limited Brigade Residency. Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka Company: First SourcePosition: Customer Support & Technical Support for...

Key Responsibilities:Handle technical queries via inbound/outbound international calls (primarily from the UK)Troubleshoot hardware, software, networking, and connectivity issues over the phoneGuide customers through step-by-step solutions using remote tools or verbal instructionsAccurately document all interactions in CRM systems or ticketing toolsEnsure...

Key Responsibilities: Handle technical queries via inbound/outbound international calls (primarily from the UK) Troubleshoot hardware, software, networking, and connectivity issues over the phone Guide customers through step-by-step solutions using remote tools or verbal instructions Accurately document all interactions in CRM systems or ticketing tools...

Were Hiring Kickstart Your Career with Firstsource SolutionsJob Title: Customer Support Associate International Chat & Voice(Technical support) Are you passionate about solving problems, providing exceptional support, and building your career in tech/customer service?Heres your chance to be part of Firstsource, one of the leading global BPO organizations,...

Key Responsibilities:Handle inbound calls from UK telecom customers.Assist with billing issues, plan upgrades, service complaints, or connection-related queries.Troubleshoot common technical problems (e.g., connectivity, device settings).Maintain accurate records of customer interactions using CRM tools.Ensure first-call resolution and excellent customer...

Job Description:We are seeking enthusiastic and customer-focused individuals for our International Voice and Non-Voice Process. The ideal candidate will have strong communication skills, a customer-first mindset, and, for non-voice roles, prior experience in chat support.Key Responsibilities:For Voice Process:Handle inbound/outbound customer calls for...

Key Responsibilities:Respond to customer inquiries related to banking products (savings, checking, credit cards, loans, etc.) via live chat.Assist with transactional support, account information, online banking issues, and fraud-related queries.Ensure compliance with security protocols and data privacy guidelines.Accurately document interactions in internal...

Role & responsibilitiesWe are hiring Voice Process Executives for an international BPO project. The role involves handling inbound or outbound customer calls, resolving queries, and providing support to customers based in the UK or other international markets.Key Responsibilities:Handle customer interactions through inbound or outbound international...

About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand...

Key Responsibilities: Interact with international customers via live chat and voice calls (inbound/outbound). Resolve queries related to product/service information, technical issues, billing, or order status. Maintain professionalism, empathy, and clarity in all customer communications. Accurately document customer interactions and follow up as required....