hiring For International Non-Voice Process

2 weeks ago

Bengaluru, India Firstsource Full time

Key Responsibilities:

  • Interact with international customers via live chat and voice calls (inbound/outbound).
  • Resolve queries related to product/service information, technical issues, billing, or order status.
  • Maintain professionalism, empathy, and clarity in all customer communications.
  • Accurately document customer interactions and follow up as required.
  • Adhere to process workflows, scripts, and quality standards.
  • Meet performance metrics including response time, customer satisfaction (CSAT), and first contact resolution (FCR).

  • Collaborate with other departments for escalated or complex issues.

  • Excellent communication and interpersonal skills

  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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