BPO Quality Analyst

4 weeks ago

Noida, India Humaniquee Full time

Here's a proper Job Description (JD) for the Quality Analyst position:

Job Title: Quality Analyst – Tata 1mg Customer Service Process
Location: Noida
Vacancies: 2
Salary: ₹25,000 – ₹28,000 (In-hand)
Qualification: HSC / Graduate
Experience: Minimum 6 months to 1 year as Quality Analyst in any BPO (on paper)
Joining: Immediate

Job Responsibilities:

  • Monitor and evaluate inbound and outbound customer service calls
  • Identify quality issues and provide constructive feedback to team members
  • Prepare quality reports and share actionable insights with Team Leaders and Managers
  • Conduct regular quality audits and maintain quality assurance documentation
  • Ensure adherence to process guidelines and customer service standards
  • Support continuous improvement initiatives to enhance customer satisfaction

Requirements:

  • Prior experience (6 months to 1 year) as a Quality Analyst in a BPO
  • Strong knowledge of call monitoring, audit forms, and reporting
  • Good communication and analytical skills
  • Attention to detail and ability to handle feedback sessions effectively
  • Immediate joiners preferred

Let me know if you want this in Hindi as well or want to include client-facing or chat/email experience.

Job Type: Full-time

Pay: ₹22, ₹25,994.39 per month

Benefits:

  • Provident Fund

Experience:

  • quality analyst : 1 year (Preferred)
  • Outbound sales: 1 year (Preferred)

Work Location: In person

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