Quality Analyst

Job Description AxisPhone:Quality Analyst INTERNAL USAGE: No. of Vacancies: 1 Reports to: PBC: Quality Manager Is a Team leader No Team Size: NA Grade: Assistant Manager, Deputy Manager Business: Retail Banking Department: AxisPhone Sub-Department: Quality Team Location: Mumbai, Noida, Ahmedabad, Kolkata, Bangalore and Hyderabad About AxisPhone - - - - -...

Job Title: Quality Analyst Job Description The role of Quality Analyst is to perform Quality Assurance audits or phone calls. Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of organization associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and...

Role: Quality Analyst / Quality LeadFor Analyst role - Min 3+ Years experience in Call Audits/ Chat AuditsFor Lead role - Min 9+ years exp in Call Audits/ Chat AuditsStrong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests.Shift: Rotational ShiftWFOLocation: NoidaBoth Side Cab...

* Candidate should have at least 1-2 year of experience as a Quality Analyst in international voice.* Experience in Six sigma tools.* Should have Experience in TNA and TNI, BQ management.* Comfortable to work in 24*7 environment.* Immediate Joiners are highly preferrable...

Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

We are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience.Role &...

Quality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. ...

Quality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired...

Quality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...

Quality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...