
AxisPhone:VKYC Quality Analyst
20 hours ago
Job Description
AxisPhone:Quality Analyst
INTERNAL USAGE:
No. of Vacancies: 1 Reports to: PBC: Quality Manager
Is a Team leader No Team Size: NA
Grade: Assistant Manager, Deputy Manager
Business: Retail Banking Department: AxisPhone Sub-Department: Quality Team
Location: Mumbai, Noida, Ahmedabad, Kolkata, Bangalore and Hyderabad
About AxisPhone
- - - - - -
AbouttheRole
-
Key Responsibilities
- Responsible for reviewing and auditing telephone interactions along with reviewing and investigating customer Transaction Monitoring (as per defined SOPs)
- Provide constructive feedback to teams on the call audit observations, providing recommendations to improve their performance
- Provides structured and timely recommendations to Quality Manager, Leadership, operations, analysts and MIS teams
- Performs mock calls with new hires post-training to determine readiness for moving into support
- Develops and conducts targeted group coaching sessions for analysts that address deficiencies and/or improvement opportunities.
- Partner with key stakeholders to ensure alignment with quality objectives, and calibration of evaluative scoring of calls
- Uses relevant quality tools to gather data and analyze trends or patterns affecting quality
- Collaborates with call quality team members, front end operations teams and product stakeholders to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
- Maintains high delivery standards in performing his duties, ensuring accuracy and on time delivery
- Stays updated on all required skills for the job, especially domain knowledge, competition benchmarking and latest news on the financial sector
Qualifications
- - -
Role Proficiencies:
- - - - - - - -
-
Quality Analyst
20 hours ago
Noida, India Construction Helpline Full timeJob Description Hiring Alert: Quality Analyst Join Our Growing Team! Location: Sector 63, Noida UK Shift Timings: - First Shift: 12:30 PM 09:30 PM - Second Shift: 02:30 PM 11:30 PM Construction Helpline is hiring a Quality Analyst to monitor and evaluate international customer calls (UK-based), ensuring compliance with quality standards and delivering...
-
Quality Analyst
7 days ago
India DigiFocal IT Solutions Pvt Ltd Full timeJob Title: Quality Analyst Job Description The role of Quality Analyst is to perform Quality Assurance audits or phone calls. Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of organization associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and...
-
Quality Analyst
2 weeks ago
Noida, Uttar Pradesh, India Manning Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole: Quality Analyst / Quality LeadFor Analyst role - Min 3+ Years experience in Call Audits/ Chat AuditsFor Lead role - Min 9+ years exp in Call Audits/ Chat AuditsStrong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests.Shift: Rotational ShiftWFOLocation: NoidaBoth Side Cab...
-
Quality Analyst
7 days ago
India TP Full time* Candidate should have at least 1-2 year of experience as a Quality Analyst in international voice.* Experience in Six sigma tools.* Should have Experience in TNA and TNI, BQ management.* Comfortable to work in 24*7 environment.* Immediate Joiners are highly preferrable...
-
Quality Analyst
1 week ago
India TP Full timeKey Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...
-
Quality Analyst
1 week ago
Noida, Uttar Pradesh, India Amar Ujala Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWe are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience.Role &...
-
Quality Analyst
2 days ago
Noida, India Lepide Full timeQuality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. ...
-
Quality Analyst
4 days ago
Noida, Uttar Pradesh, India Lepide Full timeQuality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired...
-
Quality Analyst
2 days ago
Noida, India Lepide Full timeQuality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...
-
Quality Analyst
1 day ago
Noida, India Lepide Full timeQuality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...