Quality Analyst BPO

3 days ago


Noida, India Vision Plus Security Control Limited Full time

Job Title: Quality Analyst – Voice Process

Location: Sector 63, Noida

Shift: Fixed Day – 9:00 AM to 6:00 PM

Experience: Minimum 2 Years in BPO Voice (QA Role)

Qualification: Must be a Graduate

Immediate Joiner Required

Key Responsibilities:


•Monitor calls to ensure adherence to quality standards


•Share audit reports and performance feedback


•Conduct RCA and recommend improvements


•Collaborate with operations and training teams


•Ensure compliance with client and internal quality guidelines


•Drive process improvement and coach agents

Candidate Profile:

Min. 2 years' QA experience in voice BPO/KPO

Strong communication & analytical skills

Familiar with quality tools & call audit parameters

Proficient in MS Excel & reporting

Must be a graduate


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