Java Support/Troubleshooting Engineer
3 weeks ago
Duties and responsibilities include providing strategic technical support to assure the highest level of customer satisfaction. A main focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Responsibilities
Drive the effective resolution of customer’s critical technical engagements
Operate efficiently in a fast paced environment, maintain composure, demonstrate leadership, and communicate in an outstanding manner
Report and communicate status to partners in a timely and consistent manner
Identify and engage technical experts as needed
Meet all document requirements for Service Requests and ticket
Requirements
Experience in Customer Support or other customer facing role
BS/BA or equivalent experience in Sciences or related degree
Experience in issue identification and fix scenarios
Knowledge of programming languages such as Java and C/C++
Excellent problem solver, creative thinker, and self-motivated
Experience with Cloud infrastructure a plus
Must have passion for customer happiness and ability to communicate complex technical information to multiple audiences
Able to work well both with local and remote team members
Good interpersonal skills and written and verbal communication in English, with other languages a benefit
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