Exchange Online Support Specialist

4 weeks ago


Bengaluru, India Swift Strategic Staff Solutions INC Full time

Summary :

We are seeking a highly motivated and customer-centric Exchange Online Support Specialist to join our team. You will play a critical role in providing exceptional technical support to our international end-users for all their Exchange Online needs.

This is a US shift-based position requiring strong troubleshooting and problem-solving skills.

Responsibilities :

Technical Support :

- Provide first-line technical support for Exchange Online features and functionality.

- Troubleshoot and resolve a wide range of mail flow issues including delivery failures, spam filtering, and mailbox access problems.

- Assist users with configuration issues related to Outlook clients and mobile devices.

- Manage user accounts, mailboxes, and distribution groups within Exchange Online.

- Implement security and compliance best practices, including configuring retention policies and managing permissions.

Communication and Collaboration :

- Collaborate with internal teams (e.g. escalation engineers) to resolve complex issues.

- Conduct knowledge transfer sessions to train new team members on Exchange Online procedures.

Knowledge and Skills :

- Strong hands-on experience with Exchange Online administration and troubleshooting.

- In-depth knowledge of Office 365 administration and various service offerings.

- Working knowledge of Active Directory and its integration with Exchange Online.

- Experience with Office 365 migrations is a plus.

- Understanding of Office 365 licensing models is preferred.

- Basic knowledge of SharePoint Online, Skype for Business, and Microsoft Teams is a plus.

- Familiarity with Exchange Server versions 2010, 2013, and 2016 is beneficial.

- Solid understanding of server roles and their functionalities.

Additional Responsibilities :

- Actively participate in daily ticket reviews to ensure timely resolution and high-quality service.

- Stay up-to-date with the latest advancements and features in Exchange Online.

Qualifications :

- 3-5 years of experience in supporting and administering Exchange Online or similar email platforms.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve complex issues.

- Excellent communication and interpersonal skills, with the ability to build rapport with diverse user groups.

- Proficiency in Microsoft Office Suite.

- Ability to work independently and as part of a team.

- Experience working in a fast-paced, customer-service oriented environment.

- A strong work ethic and a commitment to continuous learning.

(ref:hirist.tech)

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