Technical Support Engineer

4 weeks ago


Bengaluru, India HealthEdge Full time
Position summary:

We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted and on-premises solutions by supporting our diverseproduct portfolio. You will collaborate through innovation with IT, operations teams, productdevelopment and product management and various stake holders.

What you will do:

o Issue Triage and code debugging.o Assist the customers to quickly identify issues or get workarounds for the various issues.o Act as a liaison between engineering, IT Operations, and consulting teams to resolve incidents.o Exercise judgment within defined practices and procedures, provide status on progress andmakes recommendations on process improvements.o Manage work assignments, priorities, and schedules with input from senior specialists or directmanager.o Participate in peer reviews of issue analysis.o Have technical/Functional discussions with customers to find the best possible solutions.o Build and deploy tools to identify product issues proactively.o Identify common issues and recommend resolutions to Product development.o Proactively fix Failed Transactions, Stuck Claims and DW streaming issues which cause most ofthe business disruption leading to escalations.o Provide feedback into fixing bugs to all active releases.o Participate in customer calls to guide them towards best practices and help explainworkarounds/cleanup scripts.o Partner with product teams on preventive measures in the software.o Contribute to KB on generic scripts to fix common issues.o Might involve some early morning shift or evening shifts (India time) to overlap work with USteams along with On-call support. Mostly will not involve very late-night shifts .

What you bring:

o 1-4 years of experience in analysis, maintenance and support, implementation, and testing ofsoftware systems in Java, J2EE, and Internet technologies.o Experience in SOAP and REST based Web services.o Experience in understanding and debugging Java 7+ version code, WebLogic, Oracle RDBMSbased applications.o Hands on with Linux and shell or other Unix scripting languages.o Experience with code versioning tools such as GIT, Bitbucket.o Hands-on experience in SQL basics and SQL joins.o Prior experience with performance optimization and troubleshooting of Java applications andfamiliar with application performance management tools like AppDynamics, Splunk , solar winds.o Familiarity with modern front-end CI-CD build pipelines and tools (Maven).o Good to have domain knowledge on Healthcare/US Health Insurance.

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