Technical support Engineer

4 weeks ago


Bengaluru, India LogiCoy, Inc. Full time

Role: Technical support Engineer
Years of Experience: In an approximate range of 2 to 6 years.
Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.
Location: Bangalore, India and Continental US 

Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email, On Call, etc… (Preferably Technical Support Process – Healthcare).Should have ability to look into logs, monitor services running and able to identify problem areas. Proper Training and documentation for the same will be provided before assigning to the actual work.Diagnosing & resolving application issuesCandidate should have experience of working in Linux OS and in Cloud environmentsProvides remote assistance for resolving app issuesApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.Should have excellent written and verbal communication skills.Good team player, flexible and entrepreneurial.Quick learner and open to learn new things. This is one of unique kind of L1 and L2 support. All the training will be provided by experts but candidate should be enthusiastic and eager to learn new technologiesFlexible to work in night shifts.Should be comfortable to work on US-based healthcare IT consulting and supportThis role reports to senior managers and the candidate may be groomed up for a BA or Product manager role going forward wherein he will provide the requirements to developers. The person needs to coordinate between customer and developers and drive the problem resolutionIdentify and Handle customer technical issues and recommend solutions and/or provide workaroundsAbility to identify/monitor server load/performance problemsAbility to grep the server logs and track the messages and exceptionsSound knowledge of Linux and MySQL.Java with Web Service knowledge is added advantageWilling to work in US time zone. Typically the work starts in the afternoon and continues till 2 AM. In future it may extend to full night support.Attend Client Testing sessions and support / help the client in any issues they have.Understanding of Healthcare systems and domain knowledge is a big plus

  • Bengaluru, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...


  • Bengaluru, India Vonage Full time

    Technical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...


  • Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...


  • Bengaluru, India Inspirisys Solutions Limited Full time

    Associate Engineer Technical Support | BangaloreFunction - InfrastructureJob Profile:Associate Engineer Technical Support with Desktop Support knowledgeRequirements:Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting


  • Bengaluru, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...


  • Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...


  • Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...


  • Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...


  • Bengaluru, India MarketOne International (India) Full time

    Job Description – Technical Support Engineer Who we are? MarketOne International is a global provider of marketing services helping companies identify new prospects, develop sales lead programs and convert new business.Our wide array of services includes contact database development, event recruitment, automated marketing, sales lead development, primary...


  • Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...


  • Bengaluru, India Inspirisys Solutions Limited Full time

    Associate Engineer Technical Support | Bangalore Function - Infrastructure Job Profile: Associate Engineer Technical Support with Desktop Support knowledge Requirements: Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting


  • Bengaluru, India Ultrabot Innovations Full time

    Job Description :As an L3 Technical Support Engineer, you will be responsible for providing advanced technical support to our clients, resolving complex technical issues, and ensuring the highest level of customer satisfaction. You will work closely with our customers, as well as internal teams including L1/L2 support, engineering, and product development,...


  • Bengaluru/ Bangalore, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on TimesJobs.com.


  • Bengaluru, India ChargePoint Full time

    RequirementsStrong communication, interpersonal, motivational, and organizational skillsNetworking fundamentals (TCP/IP, M2M communications, etc.)Cloud based management platform and application supportDocumentation and creating knowledge articlesCapture serviceability and supportability requirements to improve support deliver to customersGood understanding...


  • Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...


  • Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...


  • Bengaluru, India ChargePoint Full time

    Requirements Strong communication, interpersonal, motivational, and organizational skills Networking fundamentals (TCP/IP, M2M communications, etc.) Cloud based management platform and application support Documentation and creating knowledge articles Capture serviceability and supportability requirements to improve support deliver to customers ...


  • Bengaluru, India HealthEdge Full time

    Position summary: We are looking for Technical Support Engineers who are proficient with Java-based technologies and frameworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshoot HealthEdge customers issues and improve user experience over time and provide technical support to internal and external clients, for both...