Technical Support Engineer

3 weeks ago

Bengaluru, India MarketOne International (India) Full time
Job Description – Technical Support Engineer Who we are? MarketOne International is a global provider of marketing services helping companies identify new prospects, develop sales lead programs and convert new business.

Our wide array of services includes contact database development, event recruitment, automated marketing, sales lead development, primary market research and Lead Lifecycle Management.

MarketOne serves leading technology companies around the globe, including 8 of the 10 largest tech companies in the world.

With delivery capability across Europe, Asia Pacific, and the Americas, MarketOne has fast become the go-to partner for large-scale, global marketing initiatives that rely on sophisticated demand generation programs.

Our corporate track record features fifteen consecutive years of growth and profitability. As a Technical Support Engineer , you’ll have a crucial role in helping our internal and external customers achieve success by managing relationships and responding to their questions and service requests. You aren’t afraid to get your hands dirty to tackle any issues, and you’ll work very closely with the global support team to prioritize and resolve issues. You’ll also interact with the infrastructure engineering team to build a solid ongoing understanding of our systems. Must Have: - A passion for helping people succeed with technology. Excellent verbal / written communication as well as organizational skills. Outstanding problem solving/troubleshooting skills. Ability and desire to create and manage knowledge base articles, Documentation.

An intense curiosity about how systems work. A "can do" attitude. Relevant IT certifications (MCDST, MCSA, MCITP, A+, N+ etc.…) Hands on experience of Microsoft Windows 10, Office 365, client support. Knowledge of cloud-based applications. Flexibility to work extended hours with minimal notice for the CIT projects. Bachelor's degree and 2-5 years’ experience as a Customer support, Technical Support, IT support Engineer. Roles and Responsibilities Take ownership of customer issues reported in JIRA IT Ticketing tool and see problems through to resolution. Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide professional, prompt, timely and accurate feedback to customers. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles. Follow the SLA for issues with respect to the severity. Maintaining Global Asset Inventory. Performing System Installations, maintenance, and periodical updates on all endpoint for windows and Antivirus. Participating in CIT global projects and tasks. Ensures compliance with all company and departmental policies, procedures, and Guidelines. May be required to perform other tasks as requested, assigned, or directed. Working with Engg team and update them if any irregularities observed in the network. Reporting any issues related to our ISO program found to the ISO Incident Manager/Officer. Monitoring and reporting any irregularities noticed in PRTG, Site 24/7. Sophos etc. Supporting and maintaining cordial relation with customers and teammates with good attitude. Powered by JazzHR

  • Technical Support Engineer

    18 hours ago

    Bengaluru, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...

  • Technical Support Engineer

    2 days ago

    Bengaluru, India Vonage Full time

    Technical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...

  • Technical Support Engineer

    6 hours ago

    Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...

  • Associate Engineer Technical Support

    3 weeks ago

    Bengaluru, India Inspirisys Solutions Limited Full time

    Associate Engineer Technical Support | BangaloreFunction - InfrastructureJob Profile:Associate Engineer Technical Support with Desktop Support knowledgeRequirements:Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting

  • Technical Support Engineering

    3 weeks ago

    Bengaluru, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Technical Support Engineer

    1 month ago

    Bengaluru, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...

  • Technical Support Engineer

    1 day ago

    Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...

  • Technical Support Engineer

    2 days ago

    Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...

  • Associate Engineer Technical Support

    1 month ago

    Bengaluru, India Inspirisys Solutions Limited Full time

    Associate Engineer Technical Support | Bangalore Function - Infrastructure Job Profile: Associate Engineer Technical Support with Desktop Support knowledge Requirements: Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting

  • L3 Technical Support Engineer

    2 weeks ago

    Bengaluru, India Ultrabot Innovations Full time

    Job Description :As an L3 Technical Support Engineer, you will be responsible for providing advanced technical support to our clients, resolving complex technical issues, and ensuring the highest level of customer satisfaction. You will work closely with our customers, as well as internal teams including L1/L2 support, engineering, and product development,...

  • Technical Support Engineer

    3 days ago

    Bengaluru/ Bangalore, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on TimesJobs.com.

  • Associate Technical Support Engineer

    3 weeks ago

    Bengaluru, India ChargePoint Full time

    RequirementsStrong communication, interpersonal, motivational, and organizational skillsNetworking fundamentals (TCP/IP, M2M communications, etc.)Cloud based management platform and application supportDocumentation and creating knowledge articlesCapture serviceability and supportability requirements to improve support deliver to customersGood understanding...

  • Technical support Engineer

    1 month ago

    Bengaluru, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email,...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, India Trilyon, Inc. Full time

    Job description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...

  • Associate Technical Support Engineer

    1 month ago

    Bengaluru, India ChargePoint Full time

    Requirements Strong communication, interpersonal, motivational, and organizational skills Networking fundamentals (TCP/IP, M2M communications, etc.) Cloud based management platform and application support Documentation and creating knowledge articles Capture serviceability and supportability requirements to improve support deliver to customers ...