Technical Support Engineer

2 weeks ago

Bengaluru, India Trilyon, Inc. Full time

Job description:


The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.


You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code changes or in reporting/addressing product shortcomings, documenting/sharing best practices, keeping abreast of the technology landscape/how our customer's monitoring needs are evolving, etc.


Being flexible, a quick unorthodox thinker, decisive in the face of ambiguity, and able to wear multiple hats ranging from technology guru to an advocate for customers are qualities essential for success in this role.


Work with product engineering to provide continuous feedback on experience gained and customer observations in products for product enhancements.


Previous exposure to working directly with multiple customers concurrently is an additional advantage.


What You Will Do:


We are looking for a Software Consulting Engineer to join our team. In this position, you will be responsible for debugging APM product-based solutions based on Java runtime technologies and its associated technology and products which provide monitoring solutions for customer applications.


You will also be responsible for working with customers to provide advanced technical support and solve complex problems in customer environments.


You should be flexible to work in the early APAC shift (6:30 a.m. IST to 2:30 p.m. India time).

Debug multi-tiered complex applications using various Java / J2EE ecosystem technologies, learn new stacks, and technologies added in J2EE, and implement applications using them.


Modify the existing applications to simulate various implementations of SOA, RMI, Messaging, Web services, Caching, and commonly used development Frameworks like Spring, Struts, Servlets, EJB, Guice, etc. Use virtualization technology to create a mock environment quickly.


Provide technical support and work with customers to solve complex issues with the product in their environment.


Create Customer-focused functionalities to complement the product coverage.


Developing tools to help with troubleshooting and addressing product defects, fixing bugs, and following up on fixes.


Review and use System, OS, JVM, and application-level performance tuning guidelines.


Who You Are:


  • 5+ years of software development, in-depth technical troubleshooting, debugging, and software maintenance experience required.
  • Solid computer science fundamentals - algorithms/data structures/algorithm complexity analysis are essential.
  • A solid programming background in an object-oriented programming language is essential.
  • Software Engineer, Technical Support, Programming, Software Development, Java, J2EE, Core Java, data structures, Spring, WebServices, SQL,
  • Database, GlassFish, Cross Platform knowledge, Operating system basics.
  • Having good communication skills, excellent customer-facing skills, and a solid command of written and verbal English.
  • Basic knowledge on Docker, K8S, Shell scripting, AWS

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