Java Support Engineer

4 weeks ago

Bengaluru, India Indium Software Full time

Overview :

We are seeking a highly skilled and experienced Java Support Engineer to join our dynamic team. The ideal candidate should have a solid background in Java development, with a focus on Spring Boot and microservices architecture.

The role primarily involves providing support for Level 2 (L2) and Level 3 (L3) technical issues, troubleshooting complex problems, and ensuring the stability and performance of our Java-based applications.


Responsibilities :
  • Provide Technical Support: Respond to and resolve Level 2 (L2) and Level 3 (L3) technical issues reported by clients or internal stakeholders. Troubleshoot and debug complex problems related to Java applications, Spring Boot, and microservices.
  • Incident Management: Manage and prioritize support tickets, ensuring timely resolution within agreed service level agreements (SLAs). Document and track issues using appropriate tools and systems.
  • Root Cause Analysis: Conduct in-depth analysis of recurring issues to identify root causes and implement permanent fixes. Collaborate with development teams to address underlying software defects and prevent future occurrences.
  • Performance Optimization: Analyze application performance metrics and identify opportunities for optimization. Implement performance tuning techniques to enhance the efficiency and scalability of Java applications.
  • Deployment and Release Management: Support deployment activities, including configuring and deploying applications in various environments (development, testing, production). Coordinate with release management teams to ensure smooth and successful software releases.
  • Knowledge Sharing: Share expertise and best practices with team members to foster a culture of continuous learning and improvement. Contribute to the development of knowledge base articles, technical documentation, and training materials.
  • Collaboration: Work closely with cross-functional teams, including software developers, quality assurance engineers, and system administrators, to address complex technical challenges and drive solutions.
Requirements :
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Proven experience (3 - 8 years) as a Java Developer or Support Engineer in a fast-paced environment.
  • Strong proficiency in Java programming language, with expertise in Spring Boot framework and microservices architecture.
  • Experience with troubleshooting and debugging complex Java applications, including performance optimization and memory management.
  • Familiarity with support processes and tools, such as incident management systems (e.g., JIRA, ServiceNow).
  • Excellent analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
  • Effective communication skills, both verbal and written, with the ability to interact professionally with clients and internal stakeholders.
  • Prior experience in providing Level 2 (L2) or Level 3 (L3) technical support is highly desirable.
  • Certifications such as Oracle Certified Professional (OCP) or Spring Professional are a plus.

(ref:hirist.tech)

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