Technical Support Engineer

1 month ago

Bengaluru, India Trilyon, Inc. Full time

Job description:

The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.

You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code changes or in reporting/addressing product shortcomings, documenting/sharing best practices, keeping abreast of the technology landscape/how our customer‘s monitoring needs are evolving, etc.

Being flexible, a quick unorthodox thinker, decisive in the face of ambiguity, and able to wear multiple hats ranging from technology guru to an advocate for customers are qualities essential for success in this role.

Work with product engineering to provide continuous feedback on experience gained and customer observations in products for product enhancements.

Previous exposure to working directly with multiple customers concurrently is an additional advantage.

What You Will Do:

We are looking for a Software Consulting Engineer to join our team. In this position, you will be responsible for debugging APM product-based solutions based on Java runtime technologies and its associated technology and products which provide monitoring solutions for customer applications.

You will also be responsible for working with customers to provide advanced technical support and solve complex problems in customer environments.

You should be flexible to work in the early APAC shift (6:30 a.m. IST to 2:30 p.m. India time).
Debug multi-tiered complex applications using various Java / J2EE ecosystem technologies, learn new stacks, and technologies added in J2EE, and implement applications using them.

Modify the existing applications to simulate various implementations of SOA, RMI, Messaging, Web services, Caching, and commonly used development Frameworks like Spring, Struts, Servlets, EJB, Guice, etc. Use virtualization technology to create a mock environment quickly.

Provide technical support and work with customers to solve complex issues with the product in their environment.

Create Customer-focused functionalities to complement the product coverage.

Developing tools to help with troubleshooting and addressing product defects, fixing bugs, and following up on fixes.

Review and use System, OS, JVM, and application-level performance tuning guidelines.

Who You Are:

5+ years of software development, in-depth technical troubleshooting, debugging, and software maintenance experience required.
Solid computer science fundamentals - algorithms/data structures/algorithm complexity analysis are essential.
A solid programming background in an object-oriented programming language is essential.
Software Engineer, Technical Support, Programming, Software Development, Java, J2EE, Core Java, data structures, Spring, WebServices, SQL,
Database, GlassFish, Cross Platform knowledge, Operating system basics.
Having good communication skills, excellent customer-facing skills, and a solid command of written and verbal English.
Basic knowledge on Docker, K8S, Shell scripting, AWS

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Vonage Full time

    Technical Support Engineer - MessagingVonage Customer Care MissionWe assist customers in creating unique and exceptional customer experiences using our programmable communication tools. With a range of support options, we offer top-notch assistance to developers and businesses. Our global technical team, proficient in development, communication technology,...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India White Force Full time

    Job Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India White Force Full time

    Job Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity company with a strong history of excellence, as we shape the future of cybersecurity and redefine the meeting point of networking and security. At Fortinet, our goal is to protect people, devices, and data everywhere. We are currently in search of a dynamic Technical Support Engineer to contribute to the growth of our expanding...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Progress Residential® Full time

    Microsoft TeamsOverview: We‘re in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India Genetec Full time

    The team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support: Use...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Genetec Full time

    The team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support: Use...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Genetec Full time

    The team: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Technical support: Use...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Genetec Full time

    The team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support:Use...

  • Technical Support Engineering

    5 days ago

    Bengaluru, Karnataka, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on

  • Technical Support Engineer

    1 month ago

    Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...

  • Technical Support Engineering

    5 days ago

    Bengaluru, Karnataka, India Microsoft Full time

    Job Title: Technical Support Engineer at Microsoft Customer Service & Support (CSS)OverviewMicrosoft's Customer Experience & Success (CE&S) team, with over 17,000 employees worldwide, is dedicated to elevating customer experience. Join CE&S to contribute to providing top-notch products and services along with a unique customer journey.The Customer Service &...

  • Technical Support Engineering

    3 weeks ago

    Bengaluru, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical support Engineer to contribute to the success of...

  • Technical Support Engineering

    3 weeks ago

    Bengaluru, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Technical Support Engineer

    1 month ago

    Bengaluru, India Pretium Full time

    Overview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...