Technical Support Engineer

1 week ago

Bengaluru, Karnataka, India Vonage Full time

Technical Support Engineer - Messaging

Vonage Customer Care Mission

We assist customers in creating unique and exceptional customer experiences using our programmable communication tools. With a range of support options, we offer top-notch assistance to developers and businesses. Our global technical team, proficient in development, communication technology, and issue resolution, helps customers swiftly resolve any problems, publish online knowledge resources, and proactively address any incidents.

Why this role is valuable

As a Technical Support Engineer at Vonage, you will deliver top-notch technical support to our expanding strategic client base, who are integrating our real-time communication APIs and SDKs.

We encourage our Support Engineers to offer a customer experience that impresses our users, fostering loyalty and advocacy for our company.

If you believe this role suits you, keep reading below...

What you will be doing

  • Thorough understanding of technologies and protocols such as SMPP/SMS, HTTP, and APIs
  • Investigate, troubleshoot, diagnose, and resolve technical issues related to cloud communication platforms
  • Effective communication (both verbal and written) with customers and internal stakeholders
  • Problem-solving, inquisitiveness, and the ability to learn quickly
  • Effective communication with various audiences (developers, technical and non-technical users)

What you need to have

  • Minimum of 1+ years in technical support, preferably in the telecommunications, CPaaS, or SaaS sectors
  • Experience as a Technical Support Engineer in the telecommunications or technology sectors
  • Solid understanding of networking: TCP/IP, UDP, and common protocols
  • Experience in A2P Messaging or Cloud Voice implementations would be beneficial

What's in it for you

Besides offering challenging tasks, opportunities for career growth, and a collaborative work environment, Vonage provides competitive compensation and benefits, including limitless discretionary time off and tuition reimbursement.

Please note: This overview aims to summarize key responsibilities for the position and is not exhaustive. Roles may vary among individuals in the same position based on business needs, departmental requirements, or location.

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