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High Salary: Production Support

1 month ago

Bengaluru, India Tech Mahindra Full time
Title: Production Support / Technical Support Engineer- SQL/Java

Location: Bangalore/ Pune

Immediate Joiner

POSITION 20

Please keep the below points in mind while sourcing.

- Work location Bangalore

- Completely work from office

- 24x7 shifts

- Rotational offs

- Experience (3 -6 years)

- No Hybrid working

Skills:

- The Technical Support Engineer delivers an exceptional customer experience by:- Using knowledge of SQL and Java to troubleshoot and resolve issues- Focusing on customer service, including frequent, high quality communication- Hands on experience in production support- Good to have SAP Ariba- The primary function of the Technical Support Engineer is to use technical and product expertise to support customers experiencing complex issues on the client side.- Provide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolution- Provide on-call support during evenings and weekends as required by a rotational schedule- Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible

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