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High Salary: Client Support Engineer-2
3 months ago
Job Requirements
- Monitor and verify program execution, identification and communication of processing variances- (e.g. run time, record counts, etc.) and potential issues- Manage Production alerts and take necessary action as per the run-book- Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure- Maintain and adhere production schedules to include ad-hoc requests- Stopping and starting system processes- Troubleshoot failures and determine best course of action- Internal Stakeholder communications with respect to the daily production cycles- Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)- SLA Adherence- Flexible to work in shifts ( APAC, EMEA, NA)- Assist with restores and backup requests- Production Trend analysis & Root cause analysis of the issues- Ability to handle operational activities across accounts and Domains
Qualifications
- Bachelor Degree in Science, commerce or engineering- 2-5 years of Production Support work experience
Essential skills and experience:
- Good communication, interpersonal, and analytical skills- Ability to articulate technical problems verbally and in written form- Good Understanding of SQL and scheduling- Familiarity/Experience with UNIX, LINUX, Windows environments- Hands on experience in Unix/PERL scripting- Familiarity with scheduling and job monitoring tools- Professional proficiency in English
Desirable skills and experience:
- Good understanding of Operational best practices(ITIL framework)- Good time management- Knowledge of MS Office- Eagerness to learn new technologies and domains.- Detail oriented and ability to multi-task- Good Team Player- Quick learner in a fast paced and challenging work environment- Familiarity/Experience in Java/Java script/JQuery/CSS/HTML- Familiarity/Experience with .NET: ASP.NET/c#/- Familiarity/Experience with Hosting technology(s) (IIS, Apache, Tomcat - various variants)