Technical Support Engineer
1 month ago
What makes us Qlik?A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.TheTechnical Support Engineer RoleJoin us as a Technical Support Engineer at Qlik, where you'll be more than a troubleshooter – you'll be a HERO. Our collaborative global team, spanning APAC, Spain, Sweden, Australia, Japan, USA, and India, is on the lookout for a resilient individual passionate about analytics and technology, ready to provide exceptional support to our global customers.We operate 24x7 which involves working during one of the below shifts determined as per business need and have a non-standard work week (Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, your weekly offs may fall on any day of the week depending on the shift rosters that are prepared on a two-month basis.AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings TimeAPAC hours – 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.What makes this role interesting?Strategic Impact: Drive the future of Qlik's technical support by contributing directly to the development and improvement of our global support processes, elevating your role beyond day-to-day responsibilities.Global Collaboration: Collaborate with a diverse team of support professionals across the global region, fostering a global community where your insights contribute to the success of our larger support network.Continuous Learning: Immerse yourself in a dynamic and ever-evolving enterprise software environment, ensuring your passion for analytics and technology aligns with ongoing learning and growth opportunities.Here’s how you’ll be making an impact:Customer-Centric Support: Engage with customers through calls, live chats, and ticket-based support, ensuring timely troubleshooting and issue resolution.Proactive Communication: Keep customers informed about the status of their tickets, actively understanding their current situation, needs, and desired outcomes.World-Class Experience: Deliver satisfaction in every case, interact with customers to comprehend their challenges, and provide effective workarounds and technical solutions.We’re looking for a teammate with:A bachelor’s degree in IT or equivalentOver 4 - 6 years of work experience in ITwith at least 3+ years of relevant experience inSupport background.Ability to methodically approach and solve technical problemsExcellent inter-personal skillsSelf-motivated to continuously learn new technologies4 - 6 years ofhands-onexperience in three or more areas listed below with primary mandatory experience in database / Linux / Java.JAVA: Ability to read and understand advanced level Java/ C++ (any programming language) and solid experience in reading and analyzing Java stack traces and
JAVA/JVM issues, Classes, Interfaces, Java Heap performance tuning and optimizing Garbage Collection. Knowledge of analyzing Heap dump and Thread dump is a plus.BigData: Solid Hadoop fundamentals, preferred hands-on CDH/CDP implementation. Strong experience in Hadoop administration and support.Linux: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.ETL: Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data processing.Database: You have good working knowledge of ONE or any of the following or RDBMS: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQL, MongoDBCloud: AWS, Google Cloud, AzureGood to have experience in Replication technology with emphasis on CDC (Change Data Capture) & FDL (Full Data Load)SAP knowledge is a plus.Overview of Java 3 tier web application – Understanding of Webserver, Application Server and Database.Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems.Should be willing to work on Shifts (Rotational Basis) including night shifts.Provide support for QLIK & Talend Data Integration product portfolio.Must have good Troubleshooting and analytical skills, Problem Management & RCAThelocation for this role is:Bangalore, India (This is a Hybrid opportunity in Bangalore - Office is located in JP Nagar, South Bangalore)Apply now and help change how the worldtransforms complex data landscapes into actionable insights and turns complex data challenges into new opportunitiesMore about Qlik and who we are:Find out more about life at Qlik on social: , , , and , and to see all other opportunities to join usand our values, check outour .What else do we offer?Genuine career progression pathways and mentoring programsCulture of innovation, technology, collaboration, and opennessFlexible, diverse, and international work environmentGiving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in ourQlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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